I"m really getting a sense that your making more of this than it is.
I dont think so, but, that is why I am here, talking about it, to make sure you all are keeping me grounded and to second question my actions, and to fully explain, to again, make sure I am NOT making more out of it than needs be.
They use the dealers as the evaluation / repair / report entity. They are not simply going to say " Oh Yes Mr. Orange Power, here are the parts please fix it." If your having an issue with KTAC / OICL it's because your not doing what they need you to do.
I understand that. Here is how it went, and, I am numbering these not that I think someone is stupid, but, to show the steps I took in the order I took them.
1)Since dealer #1 isnt working with me, I wanted to call dealer #2 about warrantee/insurance work to see how they handle it. I still have 1 year to go on powertrain (or something like that), and did mention to the girl on the phone (maybe should not have) I had a squabble with dealer #1 about doing something I didnt ask, that wasnt covered. She said "we would let you know before we do anything". Once I heard how they handle the situation, I said "thanks and have a great day".
2) Well, an insurance claim came along... I really really really need the tractor this summer, I cant afford to let it go out. Thats why I sent it in last Sept, before October, to make sure it was ready for the summer. I ASKED the 2nd dealer if they could do a onsite visit for the insurance report. They said "they would have to charge me $200 (same as a tow I guess) and $200 for the insurance deduction. I said, okay, thats fine.
3) Dealer #2 on 3/21 said "Send me pictures of the damage, tractor from all sides, hour meter and serial number tag". I did this on 3/22 and sent it in. I get a letter from OICL 4/05 asking for me to send the tractor in, damage estimates and pictures as above, and said
they contacted the dealer and are awaiting for the info. I forwarded all the emails I sent to the dealer to OICL and asked in email "has the dealer contacted you"? I also sent an email to the dealer on 4/05 asking whats going on, no response. 4/15 I call dealer #2 and catch the service manager answering the phone. I told him who I was and he sounded like the cat swallowing the canary while responding "someone was fielding emails that day, I will check into it". As of 4/20, I have not heard from the dealer or OCIL by email/phone and got a second letter from OICL stating I have 10 days left to make my move.
Please help me with this step if I am doing it wrong. What else am I supposed to do????
And a dealership has no motivation to black ball you unless you threatened them with something like sueing them, or threatening other actions with them. Which it sounds like you might have done in conversations, emails, texts.
Not at all. The only thing I said in the txt, which I was trying to NOT send, was something along the lines of "I dont understand, when I say warrantee or Insurance work only, why doesnt anyone understand that? What do I have to do to get just warrantee and insurance work done?". That was about as spicy as it got on my end. In the same txt, I said I would pay the $160 gas tank bill.
So a mechanic called you to inform you of that. A mechanic calling you and asking if you want something fixed, and you saying yes do it is an approval for repairs, very common practice, and that repair would not have been covered by any warranty.
Thats why I said over and over and over everytime EVERYTIME I talked to them "insurance and warrantee work only" because I KNEW this could happen. Your gonna tell me they cant put it on the work sheet for the mechanic to only check what would be covered, or, figure it out before giving the work order to the mechanic, let the mechanic do the warrantee repairs and service manager tell me whats not covered?
Come on, lol..... And like I said, I told them I will pay the gas tank cleaning, but from here on out "warrantee or Insurance work only", yet again, I was going to take that as a $160 lesson. Dont know what I was gonna do with it because how do you stop someone from doing something if you already tell them no?
My advice: Go back into the original dealer talk to the service manager and apologize for the "misunderstanding" and any threats or actions that you said you would do.
After thier response from the bad txt I sent, I called them, I let the service manager chew me out and then she said "so, were sending your tractor back today, no charge and you will have to go somewhere else.
Well, I cant go somewhere else because they had my tractor in warrantee time and out of warrantee time. So, no warrantee left for me.
I said extremely nicely and humble, cause I messed up on the txt, "why are you sending the tractor back? I just dont understand whats going on, all I want done is whatever is covered under warrantee and or insurance and I keep getting all these bills. I even said I would pay the gas tank cleaning bill.".
She said "Since you dont trust us the tractor will be back at your house end of day". I said can it sit until I talk to the manager? She said "I already discussed it with the manager, and, he is in a meeting (imagine that) and the tractor is going back.".
So, end of dealer #1
Dealer #2 will not respond to my emails or call back and OICL will not respond to my emails. Monday I am going to call OICL and see what other dealers places they will accept an insoection on my tractor. I think next closest is 60 miles away, and, if I remember from looking to buy, thats too far for them to deal with me.
.