How mad should I be?

[NHSleddog]

Also - are the bolt holes I circled in red the bolts that are missing? I noticed mine doesn't have bolts their either.

View attachment 46572

Thank you,

Greg

My B2650 has those holes filled with bolts.

 

[michigander]

Also - are the bolt holes I circled in red the bolts that are missing? I noticed mine doesn't have bolts their either.

View attachment 46572

Thank you,

Greg

My B2601 has bolts there. WSM calls them ROPS mounting bolts.

 

[SidecarFlip]

For $80 an hour I’ll quit my job tomorrow and go start assembling tractors. Where do I sign up?

Salesman like all salesmen is FOS.

 

[SidecarFlip]

This whole thread reminds me of society today. People want it now, they want a quality product but don't want to pay for it and they want as much 'free stuff' as possible.

None of those things go together. My suggestion to the op is to man up and learn to handle things yourself.

I got a charge out of the steering wheel and the drunk comment. Me thinks you are inebriated if you think a steering wheel is on backwards. There is no backwards with hydrostat steering.

Thread is too funny but oh so true.

 

[Fordtech86]

This whole thread reminds me of society today. People want it now, they want a quality product but don't want to pay for it and they want as much 'free stuff' as possible.

None of those things go together. My suggestion to the op is to man up and learn to handle things yourself.

I got a charge out of the steering wheel and the drunk comment. Me thinks you are inebriated if you think a steering wheel is on backwards. There is no backwards with hydrostat steering.

Thread is too funny but oh so true.

Yep. And what I always say to our service writers is you can have it done right or you can have it done now, but you cant have it right now.

 

[D2Cat]

Flip this statement, "Salesman like all salesmen is FOS." is just as hilarious as the backward steering wheel.

Everybody who speaks is a salesman. You're selling something every time you open your mouth, text, or look at someone. Some better then other, but we all do it. So your statement applies to everyone!!

 

[SidecarFlip]

Flip this statement, "Salesman like all salesmen is FOS." is just as hilarious as the backward steering wheel.

Everybody who speaks is a salesman. You're selling something every time you open your mouth, text, or look at someone. Some better then other, but we all do it. So your statement applies to everyone!!

Never looked at it that way but I will say, at my dealer, the owner is the only salesman and he's so laid back, never seen him 'sell' anyone anything. Just goes with the flow. Sells a lot of units too but I suspect their big money maker is their shop. Always busy except in January and February. When I try to schedule anything I need to have done in the shop.

 

[GreensvilleJay]

I have to wonder if a) those bolts weren't in the package or b) are still on the shop floor ?

 

[greg86z28]

I have to wonder if a) those bolts weren't in the package or b) are still on the shop floor ?

My tractor doesn’t have them either.

 

[LostMy65]

I'm subscribing so I'll hopefully remember when I buy mine

 

[LostMy65]

Is there an assembly manual available online? That way when we get ours, we can go over everything ourselves.

 

[Mgrantorser]

Yep. And what I always say to our service writers is you can have it done right or you can have it done now, but you cant have it right now.

The whole point of the thread is they didn't do it right. And they didn't do it right now (I'm the op). Why on earth should I not be compensated for the time I wasted fixing an improperly assembled new product. I am paying the dealership to put the tractor together. That is part of what they cost, and why they don't come disassembled in a box. Also, re the steering wheel, I now know hydrostats don't have a set point, but this is why I want my tractor properly assembled by the dealership. Im new to this. Also, they put the loader together wrong and forgot two of the bolts holding the ROPS on. Why would it be surprising if the steering wheel was put on wrong. Are those screw up's not enough to question at least competence if not sobriety?

Anyhow, the dealership made it right. They sent me the bolts and I installed them. I was going to assemble my mower and blower to save pdi. They're going to do that, and at the same time have the head tech go through the machine top to bottom. They're also throwing in all the materials for the first few services to compensate for my time. I really am surprised that so many of the folks who commented don't place more value on their time (as evidenced by accepting that they will have to fix a new machine without compensation).

 

[Mgrantorser]

Also - are the bolt holes I circled in red the bolts that are missing? I noticed mine doesn't have bolts their either.

View attachment 46572

Thank you,

Greg

Yup. Those bolts are part of what's makes the ROPS safe.

 

[Mgrantorser]

Tractors are not like cars, in that the "dealer" puts it together.

CUT's are assembled from a crated "kit". Not only are the kits needed to be assembled, all the mods you ordered with the machine needs to be configured as well.

When I bought mine in Dec. I wanted a quick delivery if possible. The dealer (knowing I was 90 minutes away) asked if I was comfortable with a wrench to tighten up something if it is loose. I said sure, why? He said if I said no, it would be another couple days because the dealer has ANOTHER tech go through the whole tractor before delivery.

He said they do this for most "new" tractor owners as well. He said they rarely catch something bad, but there is ALWAYS something that gets caught. It costs them another couple hours labor for a tech, but they rarely deliver a machine with an obvious issue.

This is one "first world" issue I would never sweat. I feel blessed to own my 25K machine.

See as someone new to tractors and new to working on them myself this seems like the basic level of service that is acceptable, especially when paying retail. It may seem crazy, but I'm paying for them to assemble the tractor, and I expect it to be done right.

 

[LostMy65]

I thought the comments that implied you were unreasonable were troll like. You paid for something and you didn't get what you paid for. It was the responsibility of the dealer to make it right.
I'm glad to hear they are.

 

[GreensvilleJay]

Sounds like they are making you a 'happy customer' , which IS what they want, especially in today's INSTANT 'social media' connections.....
I don't know how good online parts places like Messicks(sp) are but usually the drawings have all the nuts/bolts/thingambobs shown.... usually you can right mouse click and save the 'picture' onto your PC for later looking or printing out....
Hopefully the 'teething issues' have been ironed out ! I'm lucky as I'm 10 minutes away from my dealer and wouldn't like a 4hr( 2 there,2 back) to pickup a couple of bolts !!!

 

[Daren Todd]

The statement marked in red seems to be a bit braggadocios, and overstatement of the truth. The shop may charge the customer $80, but that amount does not all go to the tech. Now, truth be known, the salesman would probably go to work in the shop if he was paid $80 and hour!!

Sign me up, I'll take my time, milk it for 1.5 hours instead and still make a killing

 

[GreensvilleJay]

re: steering wheel logo....
I looked at mine and it was 'off', so.... I popped the 'K' cap and reinstalled 120* CW. Now it's better....
Kinda wonder why it was off to the left... maybe I make more left turns than right ones ???

 

[BobInSD]

... they never put gear oil in the front axle...

my new kubota bx23s had ... no oil in the front dif...

This seems to be a common problem. Did Kubota leave a line out of one version of the dealer-prep instructions?

 

[bx tractorjoe]

This seems to be a common problem. Did Kubota leave a line out of one version of the dealer-prep instructions?

My l2501 front dif was full.. i think the bx series are made in Georgia? And the L series in Japan? Could be wrong