So, took my tractor to the dealer I bought it from for warrantee and or insurance work. I had 2 weeks left on warrantee (I thought it was a good month but I was way off). First call I asked them to proceed with warrantee and insurance work only. When they picked it up, I gave them a list and said to check over all the issues listed and perform them if they are covered. Called in with them to make sure everything arrived okay and to just get a general idea of date lines. At that time I asked if they got the list and said to just do whatever is covered under warrantee or insurance.
I get a call 3 days later saying balljoints (on the list as the covers came off) will be $90 my cost. I am like what? I questioned it and they said "I think we can get this taken care of under warrantee along with the tow" I was like cool, and, restated just to fix whats covered under warrantee or insurance stuff.
3 days later I get a call from the mechanic talking about draining the tank (had some bogging issues) to clean it. No one said it was NOT covered under insurance. After saying insurance and warrantee till I was blue in the face, I figured something (insurance or warrantee) was gonna cover it, but, nope, they presented me with a $160 bill.
We then texted back and forth a few times where they acted like i knew what was going on. I typed a scathing (not derogatory) txt back. Was something like a dad talking to their child "Well tell me then how do I make someone understand warrantee or Insurance ONLY?". I did not send it at first. I told myself to calm down. I did and tried to go back and copy it so I could then retype calmer words, but, I accidentally SENT it somehow. Whoops, oh well, sent now, nothing I can do but sit back and wait for the sh*t storm!!
Now, in that txt I also said I would pay the $160 but from here on out only warrantee or insurance work, contact me when done. Was hoping they would just be annoyed and continue on, but, they responded "Were sending the tractor back and you will need to go somewhere else since you dont trust us".
Since they had my tractor past warrantee period, that made me lose my warrantee, I could NOT go back to someone else.
Fast forward to last month I had an accident in the woods and really do need insurance work now. I called the next dealer to me and they said to send warrantee number and pictures. I did as requested on 3/22 and did not hear back. 3 week later (2 days ago) the insurance company calls me for info that I sent to the 2nd dealer, which was supposed to send to the insurance company. 2nd dealer never returned my call after a week and I guess never sent the insurance company my info. I called 2nd dealer and instead of using ext number, I worked my way to the operator to find the service director. Just so happened to be him that answered (gotcha!). He said he would look into it, still waiting.
I am gonna guess 1st dealer has been spreading the word and is black listing me with all the other dealers. I am not saying who these people are as of now cause I dont know if they are truly busy, or, I have in fact been black listed.
With that, how do I get my tractor repaired? My front loader boom snapped in 2 and needs to be replaced. Whats the next avenue to try? If the 1st dealer black listed me and no one is willing to help me, will insurance send ME the boom and let me replace it?
I get a call 3 days later saying balljoints (on the list as the covers came off) will be $90 my cost. I am like what? I questioned it and they said "I think we can get this taken care of under warrantee along with the tow" I was like cool, and, restated just to fix whats covered under warrantee or insurance stuff.
3 days later I get a call from the mechanic talking about draining the tank (had some bogging issues) to clean it. No one said it was NOT covered under insurance. After saying insurance and warrantee till I was blue in the face, I figured something (insurance or warrantee) was gonna cover it, but, nope, they presented me with a $160 bill.
We then texted back and forth a few times where they acted like i knew what was going on. I typed a scathing (not derogatory) txt back. Was something like a dad talking to their child "Well tell me then how do I make someone understand warrantee or Insurance ONLY?". I did not send it at first. I told myself to calm down. I did and tried to go back and copy it so I could then retype calmer words, but, I accidentally SENT it somehow. Whoops, oh well, sent now, nothing I can do but sit back and wait for the sh*t storm!!
Now, in that txt I also said I would pay the $160 but from here on out only warrantee or insurance work, contact me when done. Was hoping they would just be annoyed and continue on, but, they responded "Were sending the tractor back and you will need to go somewhere else since you dont trust us".
Since they had my tractor past warrantee period, that made me lose my warrantee, I could NOT go back to someone else.
Fast forward to last month I had an accident in the woods and really do need insurance work now. I called the next dealer to me and they said to send warrantee number and pictures. I did as requested on 3/22 and did not hear back. 3 week later (2 days ago) the insurance company calls me for info that I sent to the 2nd dealer, which was supposed to send to the insurance company. 2nd dealer never returned my call after a week and I guess never sent the insurance company my info. I called 2nd dealer and instead of using ext number, I worked my way to the operator to find the service director. Just so happened to be him that answered (gotcha!). He said he would look into it, still waiting.
I am gonna guess 1st dealer has been spreading the word and is black listing me with all the other dealers. I am not saying who these people are as of now cause I dont know if they are truly busy, or, I have in fact been black listed.
With that, how do I get my tractor repaired? My front loader boom snapped in 2 and needs to be replaced. Whats the next avenue to try? If the 1st dealer black listed me and no one is willing to help me, will insurance send ME the boom and let me replace it?
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