I don't think we're getting the full story.
If the general theme here online is similar to how the OP conducts himself when talking to the dealers, I'm not surprised they duck the warranty service. Because he sounds super high maintenance, any dealer would have a decent go at saying "how about you go somewhere else." Once you have his tractor apart you'll have to see it all the way through.
Yes, I hear the stories about how the mechanic told him not to use the brakes. I find that unlikely. Brakes are brakes. So I expect he told him not to use the brakes for things that people don't normally use the brakes on a tractor for, not to not use them at all. As others have said, we're only getting one side of the story. Yes, there are plenty of incompetent tractor mechanics. Yes, they may have said unusual things. But they may also have been trying to deal with a customer who is somewhat difficult and not listening, and trying to put words in their mouth.
As I said way up thread, he's had offers (including from his original dealer) to dismantle and assess, with the usual caveat that if it turns out not to be a warranty issue he'll need to pay. That's standard in any warranty claim. For whatever reason he said no to the first few dealers, and is now saying yes to a dealer a substantial way away from home. I'm guessing too many burned bridges at dealers closer to home.
Yes, a dealer is obligated to do warranty work. But with the half-assed descriptions, how do they know it's warranty work? Plenty of ways to duck customers you don't want.
yea I am super high maintenance, expecting the brakes on my new $60,000 tractor to actually work and not make a dozen loud popping noise when activating them.
A dozen people on this exact forum thread said the same thing “I don’t know why you are using the brake to begin with” , exactly like I was told by the dealer. Yea I was really difficult, so difficult that I stuck a $50 bill in his pocket as a tip. You know those kind of people right?
No dealer offered to take the tractor apart and diagnose it except for the dealer who currently has it.
‘The first dealer said he would not look at it at all. Dealers 2 and 3 both said that it would take them 3 months to look at it, knowing dam well nobody is going to leave there tractor sit at a dealer for 3 months. Dealer 4 kept it a week. Called me after a week and said “it’s fixed” I said what did you do? They said nothing we could not duplicate the loud popping noises, I said did you back it down a hill and hit the brakes? He said no. I said did you hear the loud squeaking noise every time you hit the brakes he said yes but that was normal, then he turned around and lied to kubota and told them that he didn’t hear the brakes squeaking and couldn’t duplicate the loud popping noise. They never said that they were willing to take it apart and never gave me a price to diagnose it. All they said is that they are “pretty sure that it is worn down brake disks“ well guess what after a reputable kubota dealer took it apart and checked the brake disks they were within spec and appeared to be in like new condition.
I am not putting words in anyone in anyone’s mouth, I am just stating the word that DID come out of their mouths.
As I have just said now and multiple times in this thread none of the first 4 dealers offered to disassemble the tractor and diagnose the problem and none ever gave me the price to do so.
‘I said yes to the 5th dealer because they were the only dealer who offered to take it apart and diagnose it and gave me a price to do so $400.
Yes my 1/2 ass description with video evidence was to complicated for them to understand. When you watched the video did you get the impression something is not right with my tractor?
Edit to add some clarity, the 4th dealer did say I would have to pay them to diagnose it, forgot since that was a month and a half ago. They didn’t say like the 5th dealer said “if we take it apart and the discs are worn down below spec THEN and only then you would have to pay for the diagnostic”. They said that I would have to pay no matter what But they never gave me a price on what they would charge me.
After they told me it was normal for a tractor with 150 hours on it to make a squeaky noise when applying the brakes and then lied to kubota saying they didn’t hear the brakes squeaking I didn’t want anything to do with them.
I am too high of a maintenance to deal with that.
