oddly enough I went with the same machine for one reason only. Because I was treated so horrificallythe insurance company had Kubota credit me 4k toward the purchase of a new machine the same or better quality in addition to buying my machine back for almost exactly what I paid for it. I understand my case was truly rare- I’m pretty much the only person I’ve found with a literal lemon so I was confident that another machine would perform fine.
The dealership who handled this is 1.5 hours away but they were really great.
I did get confirmation from Kubota, the insurance company, the far away dealer and anyone else who touched this case that Central Carolina in Sanford NC was among the most obtuse, ignorant,non-responsive and difficult groups of people anyone had dealt with.
shame they don’tget reprimanded or called out by Kubota.
Kubota is pretty strict on a lot of things towards the dealers.
i know this from 26 years of dealing with them. They really do have a great team, and they will tear you down in an attempt to bring you back up to their standards. Deere does the same thing but Deere is even more strict in a lot of ways. They have to be. People just think that they can run out there and say "hey mister kubota I'd like to sell your stuff". There is only one truth to that, it's that "it" happens. The rest of it is that it's extremely complicated and extremely expensive, and most folk have not a single clue about how a dealership runs be it a car, truck, tractor, powersports whatever.
But as I said before, there may be a little more to this than what I have read. And part of "that" may be that the dealer did get a ding of some sort, you'd never know it--but I guarantee you that they do. Case in point, if dealer does something that doesn't please the manufacturer, and the dealer is an accredited elite dealer for instance (their status among dealerships), then the manufacturer can pull their elite status. That also cuts their major unit and parts ordering processes, service labor rate reimbursement on warranty, and a ton of other things. YOU (and now me) may not ever see that, but it does happen.
