I have a Capital One card, and not one charge has ever been approved outside of what I have made. I use my card for business, and most of the charges are substantially more than the average person's personal card. I have had them deny charges that were not legitimate and they have always replaced the card with a new number. The only thing that I don't care for, is that they take about 7 - 10 days to get the new card to you. The last time I told them that I needed the card to be overnighted to me, and they sent it by USPS first class mail in a plain envelope. Those 10 days cost me a lot in the 2% back, and I told them that the next time if they don't overnight the new card, that I will close the account! Since then I haven't had any card breaches to the best of my knowledge. I always make at least 1 or 2 payments a week to keep the balance low.
On the sales side of the business, we have to do a lengthy security check every quarter, and they do a check electronically of our computers that are on the same IP account as the credit card terminal. We have a very low discount rate, because of our security at the store, and we never ever collect credit card numbers. During the pandemic, 100% of our sales were done as "card not present", and the discount rate on those sales was double our normal rate. I complained to the credit card processing company, and they gave us a 50% credit on the monthly bill to offset the higher discount rate. I am very happy with Capital One in general, and our Merchant Services company is also excellent to deal with. We have no middle man between our credit card processer, so we are dealing directly with the processor, which is a lot better. Never get a "we will have to check and get back to you" type of response to any questions that might arise.
On the sales side of the business, we have to do a lengthy security check every quarter, and they do a check electronically of our computers that are on the same IP account as the credit card terminal. We have a very low discount rate, because of our security at the store, and we never ever collect credit card numbers. During the pandemic, 100% of our sales were done as "card not present", and the discount rate on those sales was double our normal rate. I complained to the credit card processing company, and they gave us a 50% credit on the monthly bill to offset the higher discount rate. I am very happy with Capital One in general, and our Merchant Services company is also excellent to deal with. We have no middle man between our credit card processer, so we are dealing directly with the processor, which is a lot better. Never get a "we will have to check and get back to you" type of response to any questions that might arise.
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