Kubota ordering system outage coming?
- Thread starter nbryan
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North Idaho Wolfman
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Why is it unbeliveable?
Their computer software system needs updated and that takes time!
BAP
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So many people are getting their panties in a wad over something that has a good chance of not affecting them. If it wasn’t for the internet broadcasting this, nobody outside of Kubota and the dealers would even know about this. Other companies do similar type things all the time. It may vary on the time they are closed, but it happens.
GreensvilleJay
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Sure computers get 'updated' all the time but my 'gripe' is that there is ZERO need to shut down operations, especially today when hardware is dirt cheap. Companies should have hot,warm and cold backup systems so that 'operations' continue while the new software is being tested,thoroughly tested.
One of the silly banks I deal with just did a 'new look' upgrade and of course stuff isn't where it used to be....however the big 'booboo' is that you can't change the 'order of transactions' from 'newest to oldest' to 'oldest to newest'. The former show the most recent transaction at the top of the list which ISN'T the way ANY calendar I know of works..... seems the IT dept. NEVER checked it out and after 3 weeks ,still haven't added 7 lines of code to FIX their 'booboo'.
Sadly most people just shrug it off, oh well, whatever,......
One of the silly banks I deal with just did a 'new look' upgrade and of course stuff isn't where it used to be....however the big 'booboo' is that you can't change the 'order of transactions' from 'newest to oldest' to 'oldest to newest'. The former show the most recent transaction at the top of the list which ISN'T the way ANY calendar I know of works..... seems the IT dept. NEVER checked it out and after 3 weeks ,still haven't added 7 lines of code to FIX their 'booboo'.
Sadly most people just shrug it off, oh well, whatever,......
Sure hope they get it right the first time. I've seen the results when this happens. Usually ends up costing the dealer in one way or another. Also costs the customer. Went through it-several times and not just with kubota.
case in point we (dealer) had to switch our business system. We had switched from one to another about 5 years prior, and it worked just fine-was simple to use and made things really easy for everyone (boss, financing, sales, service, parts, everyone). Well new company bought out the old and they decided they were gonna "streamline" everything so that all the dealers could use the same system. Ok whatever. New system was supposedly "that much better" and the new system ended up being a total nightmare. A basic system makes things easy; their system made things MUCH more complicated. There were but a few functions that were easier, everything else overcomplicated. To complete a OTC parts sale, you had to go through no less than 13 steps. Old system was 2 steps. So a business system-whose basic function is to make things faster and easier-did the exact opposite. I was over at the dealer a while back buying a few parts for my mom's mower and they're still using it. I called in what I needed and they had it boxed up and ready to go. Took 8 minutes to go through all the steps needed to make the sale; I watched it on the screen and even told the guy that I'm glad I don't have to deal with that garbage anymore.
So yeah, they're making upgrades and it's been my experience that upgrades aren't always 'better' for everyone. So I'm a little skeptical. I hope it works better for everyone though. I really do. Especially improvements in warranty claims processing-that is/was a MUCH needed change.
case in point we (dealer) had to switch our business system. We had switched from one to another about 5 years prior, and it worked just fine-was simple to use and made things really easy for everyone (boss, financing, sales, service, parts, everyone). Well new company bought out the old and they decided they were gonna "streamline" everything so that all the dealers could use the same system. Ok whatever. New system was supposedly "that much better" and the new system ended up being a total nightmare. A basic system makes things easy; their system made things MUCH more complicated. There were but a few functions that were easier, everything else overcomplicated. To complete a OTC parts sale, you had to go through no less than 13 steps. Old system was 2 steps. So a business system-whose basic function is to make things faster and easier-did the exact opposite. I was over at the dealer a while back buying a few parts for my mom's mower and they're still using it. I called in what I needed and they had it boxed up and ready to go. Took 8 minutes to go through all the steps needed to make the sale; I watched it on the screen and even told the guy that I'm glad I don't have to deal with that garbage anymore.
So yeah, they're making upgrades and it's been my experience that upgrades aren't always 'better' for everyone. So I'm a little skeptical. I hope it works better for everyone though. I really do. Especially improvements in warranty claims processing-that is/was a MUCH needed change.