My nightmare, short story form.
I have reached out to Kubota corporate REPEATEDLY without response via phone and email. I heard from several friends that this forum might be a good resource to figure out how to get this machine fixed. I'm at my wits end and throwing myself at the mercy of you fine readers.
At less than 80 hours on this machine the transmission exploded requiring an entirely new transmission. The dealership had my machine for 5+ months costing me thousands of dollars in having my property mowed by a private company. I was asked upon the repair shop opening my mower if i had "Shot the transmission with a gun". WHAT? No. Apparently there was a hole the size of a bullet from a loose part exploding out of the transmission case. Clearly a manufacturer defect.
When I asked for details on what they were doing with my machine I was told that I "wouldn't understand it" and that it was all in code. When I insisted I have documentation about what they were doing to my mower I was told "you can come down here and pick the paperwork up from me personally" as a threat. I have YET to receive any paperwork despite requesting it repeatedly.
They returned my mower eventually and the moment I engaged the PTO it failed AGAIN. This is after only having it back for one hour--very clearly the mower was not tested before bringing it back to me. Once again they had my mower for an extended period of time and I finally got it back in the fall--after mowing season ended. I have YET to get digital documentation of what was wrong with, and what was repaired on my mower. When it returned I used it for half an hour to ensure it wouldn't fail again.
This past spring season I used the mower for less than 8 hours and it has failed AGAIN and Sanford Central Carolina Equipment refused to look at it. Of course now it's out of warranty coverage. This machine has fewer than 100 hours on it--I bought the VERY BEST MACHINE I could --spending more money on a mower than I have in my life--with the hopes that it would serve me well for many years. It has been a very big disappointment and while I understand that Kubota has lovely machines, they aren't worth anything if they don't run and don't have professional and capable people to repair them.
I understand that machines can fail and accept that sometimes I get the short end of the stick. What I fail to comprehend is that a company such as Kubota does not stand behind the professional line of machines they produce.
Had my machine been repaired properly originally and gotten back to me in a decent amount of time, it would still be covered under insurance and/or warranty.
Out of desperation being turned away from my local Kubota dealer (who happily SOLD me this machine) I had a local mechanic look at it. This is what he found.
This machine has 86 hours on it, and this is the second time it's happened in 10 hours or work.
I have reached out to Kubota corporate REPEATEDLY without response via phone and email. I heard from several friends that this forum might be a good resource to figure out how to get this machine fixed. I'm at my wits end and throwing myself at the mercy of you fine readers.
At less than 80 hours on this machine the transmission exploded requiring an entirely new transmission. The dealership had my machine for 5+ months costing me thousands of dollars in having my property mowed by a private company. I was asked upon the repair shop opening my mower if i had "Shot the transmission with a gun". WHAT? No. Apparently there was a hole the size of a bullet from a loose part exploding out of the transmission case. Clearly a manufacturer defect.
When I asked for details on what they were doing with my machine I was told that I "wouldn't understand it" and that it was all in code. When I insisted I have documentation about what they were doing to my mower I was told "you can come down here and pick the paperwork up from me personally" as a threat. I have YET to receive any paperwork despite requesting it repeatedly.
They returned my mower eventually and the moment I engaged the PTO it failed AGAIN. This is after only having it back for one hour--very clearly the mower was not tested before bringing it back to me. Once again they had my mower for an extended period of time and I finally got it back in the fall--after mowing season ended. I have YET to get digital documentation of what was wrong with, and what was repaired on my mower. When it returned I used it for half an hour to ensure it wouldn't fail again.
This past spring season I used the mower for less than 8 hours and it has failed AGAIN and Sanford Central Carolina Equipment refused to look at it. Of course now it's out of warranty coverage. This machine has fewer than 100 hours on it--I bought the VERY BEST MACHINE I could --spending more money on a mower than I have in my life--with the hopes that it would serve me well for many years. It has been a very big disappointment and while I understand that Kubota has lovely machines, they aren't worth anything if they don't run and don't have professional and capable people to repair them.
I understand that machines can fail and accept that sometimes I get the short end of the stick. What I fail to comprehend is that a company such as Kubota does not stand behind the professional line of machines they produce.
Had my machine been repaired properly originally and gotten back to me in a decent amount of time, it would still be covered under insurance and/or warranty.
Out of desperation being turned away from my local Kubota dealer (who happily SOLD me this machine) I had a local mechanic look at it. This is what he found.
This machine has 86 hours on it, and this is the second time it's happened in 10 hours or work.
