Well darn that’s a bummer.. i don’t know if it was free shipping but if not maybe they will make it worth your while.
Sigh. I should stop hijacking this thread with this discussion but I haven't yet created a new thread to discuss this Titan pallet fork item... because I apparently won't be getting it.
The shipping was free, that is one of their benefits and keeps the cost lower.
After I refused the shipment of the pallet fork backer/attachment, Titan reached out to me via email. I sent the photo of the damaged box and single pin dangling out with the second pin missing back to the rep, and explained my concerns and why I refused the package.
I then inquired if they would be shipping a replacement or waiting for my returned package to return and then checking/shipping that one back. The rep emailed back tonight and replied that they were issuing a refund to my card, and since the pallet forks had gone out of stock since I ordered.... tough shit for me.
So, now if I actually wanted them, I'd have to monitor the Titan website until they were back in stock (when? nobody knows!) and re-order, then wait again for the 15 business day delay before they ship, and then HOPE they arrive unscathed. Sigh.....