Purchased BX25d but they wont deliver until mower deck arrives in July

[Viesel]

Purchased a BX25d 2 weeks ago and they told me they would deliver it in a couple days, that they are waiting on a mower attachment. I said ok but now its been 2 weeks and they are now telling me that it could be July before the deck is in.

I asked why not go ahead and deliver the tractor so I can use it for other things and then bring the mower when it arrives. They said we don't normally do that.

I'm getting a little aggravated and about ready to cancel my purchase and go find another tractor some place else.

Is this normal practice? I would think good customer service would be to deliver the tractor immediately and then bring the mower when it arrives. I could deal with that. Any suggestions?

 

[jkcolo22]

This is nonsense. My mower deck also wasn't in the lot. My dealer delivered tractor to me within 2 days. Once the deck was in, they came and picked up the tractor installed the mower and dropped it back off in 24 hours.


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[redmaher]

I would goto another dealer. Its worth a little drive to get your equipment NOW.

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[redmaher]

Give Franz a call

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[Viesel]

Give Frantz a call

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Can they get it to me quicker or do I have to repurchase from them?

 

[redmaher]

I'd call them and explain I'd also call your dealer and tell them your intentions it is your tractor now not theirs.

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[1970cs]

Hold on here! Let's get all the details!

Is this a Kubota financed unit?

Pat

 

[BAP]

Have you paid for it yet?

 

[scdeerslayer]

I'm also wondering if you paid cash or signed loan paperwork yet.

Also, do they need to install additional mounting brackets for the deck? That may be the issue, not wanting to do that onsite, but they could always pick the tractor up to do that installation later.

I'd go talk to another dealer if you have on nearby.

 

[skeets]

I swear some of these dealers hae gone to the Harley Davidson school of how to jack customers off, by lying their faces off.

Though I do agree there must be more to the story than what has been given

 

[John T]

When I bought my BX
The dealer did not have the mower deck because I wanted the regular deck not the drive over

He procured one from another dealer and had it in one day.

If it was two weeks I would have told them to go pound sand.


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[Viesel]

Hold on here! Let's get all the details!

Is this a Kubota financed unit?

Pat

Yes 0 down 0% interested papers signed when I purchased it. First payment is due in 2 weeks

 

[Viesel]

On the phone with them today and they said they have the mower deck now but still have to put it together. It should be delivered by end of the week.
I sure hope so.

 

[bigfish Oh]

I swear some of these dealers hae gone to the Harley Davidson school of how to jack customers off, by lying their faces off.

Though I do agree there must be more to the story than what has been given

I have been registered here for 30 seconds and see this, Is the HD stealer mentality really going to prevail ? !!

 

[1970cs]

Yes 0 down 0% interested papers signed when I purchased it. First payment is due in 2 weeks

No reason for them not to have delivered the unit, unless you are a significant amount of miles away from them?

Pat

 

[BAP]

Dealer shouldn't have had you sign that the purchase and loan paperwork to start the loan count down if they didn't have the equipment on hand to deliver.

 

[jmf78]

I signed my paper work after my tractor was delivered and off the dealers flatbed. Both times.

 

[scdeerslayer]

I agree, you should not have signed a loan contract until after delivery and inspection. You have to do the application and be approved before hand but the contract should start the day of delivery and the first payment due one month later. I believe your warranty start date will be the day your loan contract started as well.