The title is being nice.
When I was shopping for a tractor I applied for financing and was told no, you'll have to find your own financing. I asked some follow up questions but they had no interest in helping me. I called another dealer and explained my situation. They put me in contact with Kubota Financing in Texas who told me I had no credit history (We don't use credit cards ) I told them it didn't make sense to me since we had a house mortgage. We discovered that for some reason our mortgage company wasn't reporting to the credit bureaus. I emailed three years of statements to Kubota and we got our tractor.
So their sales department sucks in my opinion.
Now that I have my L4701 I realized I neglected to add the bucket position indicator. So I stopped in to my local dealer's parts counter and told them I needed the entire assembly. No problem they said and ordered it. A week later I get a call saying it was in. I drive the 50 minutes to their location and all that is there is the 2 foot orange tube that the indicator rod goes thru. I pointed out that I need more than this to make it work. After much looking at the computer he told me everything I needed would be on it's way. A week later I got the call that my parts were in so I make the drive and all that is there is the long rod that goes in to the fore mentioned orange tube. Nothing else. Her seems very proud that he figured it out. I asked how this attaches to the tractor? He can't seem to understand. After 10 minutes of looking at the computer screen he finally proclaimed that the parts department can't order the entire assembly as a single assembly, only the sales department can do that. OK, I will return the two parts you sold me and go ask sales to sell me the entire assembly I wanted two weeks ago. Not necessary he says. He will order the remaining parts for me. I point out that all of the individual parts probably cost quite a bit more than buying the full assembly as a single unit. He seemed baffled by the concept. He then told me that he would order the balance of the parts and check with sales and be sure my cumulative total not exceed the full assembly. I agreed. Now, a week later they cannot seem to find the last parts order that finished off the assembly.
Their parts department sucks worse than the sales department.
Not looking forward to dealing with the service department.
When I was shopping for a tractor I applied for financing and was told no, you'll have to find your own financing. I asked some follow up questions but they had no interest in helping me. I called another dealer and explained my situation. They put me in contact with Kubota Financing in Texas who told me I had no credit history (We don't use credit cards ) I told them it didn't make sense to me since we had a house mortgage. We discovered that for some reason our mortgage company wasn't reporting to the credit bureaus. I emailed three years of statements to Kubota and we got our tractor.
So their sales department sucks in my opinion.
Now that I have my L4701 I realized I neglected to add the bucket position indicator. So I stopped in to my local dealer's parts counter and told them I needed the entire assembly. No problem they said and ordered it. A week later I get a call saying it was in. I drive the 50 minutes to their location and all that is there is the 2 foot orange tube that the indicator rod goes thru. I pointed out that I need more than this to make it work. After much looking at the computer he told me everything I needed would be on it's way. A week later I got the call that my parts were in so I make the drive and all that is there is the long rod that goes in to the fore mentioned orange tube. Nothing else. Her seems very proud that he figured it out. I asked how this attaches to the tractor? He can't seem to understand. After 10 minutes of looking at the computer screen he finally proclaimed that the parts department can't order the entire assembly as a single assembly, only the sales department can do that. OK, I will return the two parts you sold me and go ask sales to sell me the entire assembly I wanted two weeks ago. Not necessary he says. He will order the remaining parts for me. I point out that all of the individual parts probably cost quite a bit more than buying the full assembly as a single unit. He seemed baffled by the concept. He then told me that he would order the balance of the parts and check with sales and be sure my cumulative total not exceed the full assembly. I agreed. Now, a week later they cannot seem to find the last parts order that finished off the assembly.
Their parts department sucks worse than the sales department.
Not looking forward to dealing with the service department.
