I originally went with a local bank/mortgage broker that does ther own underwriting. Cut down on the bs drastically. They sold it to chase a week after closing. But since they are s broker, it's expected. Wife and I discussed it last night, any glitch or issue, and I'll call my mortgage broker and see about fast tracking a refinance
Biggest problem I have had with that type of situation, is they sometimes forget to PAY THE @#$#@$ ESCROW!!!!
You wake up one morning, after taxes haven't been paid - you read this nasty letter that they (town-county) are going to take your children and dog away cause you didn't pay the taxes.....
then you take time out of your day to call the mother fletchers, only to wait and wait, UNTIL you get a human, then you wait and wait, after 30 minutes of bull stuff you finally explain to the pin head (who has nothing to do with it really) that the taxes havent been paid! Of course after two heart attacks and a few strokes that beer cannot fix
they say " oh, we'll fix it and pay the late charge too" sorrry !
Somewhere back in June, my taxes were late! SO I callled - got a human - told her to look on the screen and tell me WHEN my taxes SHOULD have been paid, SHE said to me (my wife was listening) "yes, we have a notice to pay on by the 5th" I asked when they sent the payment " we paid it on the 7th!" I about rolled onto the floor cause she didnt get it ! My wife was laughing her ars off at me as I explained in my church voice........so do you see why it is late ma'am - you sent it 2 days AFTER it was due? She finally saw a beam of sunshine and got right on it to fix....
damn for a minute there I was in the twilight zone!!!!
Here is the kicker - the BANKS want all this money UP front and the towns and counties do to - so the taxes WILL always be paid on time, the people that took out the loan cannot be trusted to make a payment on time!
I hate big banks, there are so many more stories....but I have ranted enough now!
Time to go to work and fuss at my kids!