curious, I downloaded the owner's manual, says ' if you see a code twice, contact your dealer'...
sigh, I'd have thought ,maybe,just maybe they'd print the list of error codes and msgs..
I know if I was in 'service dept. at your dealer', I'd printoff/email you the list PDQ as every call is maybe 5-10 minutes of WASTED time,costing the dealership $$$$$. You'd have to hire a special tech to ONLY answer the phones at a busy shop to deal with 'what's this error number mean' type calls ....
it'd be nice if there was a 'techtalk' section here to post 'error codes' as well as 'wiring diagrams'. It'd probably get full and used hourly !!
you are absolutely right. A busy shop cannot handle those type calls, and oftentimes those calls get put on hold, to never get a follow-up. I did this job and I know what it's like. It sucked. When the new owners took over, one of my many suggestions was exactly that, put someone in charge of manning the phones, and when they weren't busy, do up a page that would outline some of the very basic maintenance procedures. Their response was "that's an awesome idea we can put it on our face book page"; and nothing ever happened with it-along with a lot of other things.
I can remember many many times that I'd be walking back and forth between the work bay and the office to answer a phone call. Most of them were legitimate "when's my stuff gonna be done" and I'm fine with those. The most frustrating ones? "What's the head bolt torque on a D1803?" My response, oh let me google that for you. VERY frustrating! "what kind of oil should I use?", "Why does SUPER UDT2 cost more than 303 and what makes it better?"....ya know...some of the same questions we get on this forum, right?
There were a handful of times we were months backlogged, I was the ONLY person in the shop (I was the manager, assembly tech, floor sweeper, equipment washer, detail boy, and head mechanic--all at the same time. 14.5-15.0 hour days, 7 days a week for a few months until they found another tech. But during the time I was alone, I'm busy of course and the phone rings. "How much oil goes in my...." Those phone calls just irked me to no end to the point where a few times I went off on the person at the other end of the line. I know they don't know we're busy. I knew they didn't care. I did my best but sometimes it just got to me.
later on they hired a dedicated service manager. Awesome. Now I can work on stuff. Nope. They hired a service manager who knows nothing about the equipment, nothing about the customers, nothing about how things run, no mechanical knowledge whatsoever, no people skills, basically a phone jockey and not much more. I respected him and found that I was in the office more than he was, and when he was in the office I had to help him figure out what he was doing. So having someone do that stuff may not be the end-all. And you probably ain't gonna get one that knows the equipment that'll work for $15/hr.