I’m reaching out to this community for guidance and support regarding an ongoing issue with Kubota and their refusal to honor the 5-year emissions warranty on our 2019 B3350 tractor.
Here's the background: My father, who was 75 at the time, purchased the tractor new at the end of 2019 from M&R Power Equipment in Butler, PA. The primary use for the tractor was to cut about 7 acres of fields. My dad was incredibly meticulous with maintaining the tractor. Unfortunately, in 2021, my father passed away suddenly due to COVID, leaving my sister and me to take care of his property and the tractor.
The tractor has only 104 hours on it. About a year ago, it started repeatedly going into regeneration (regen) mode. We contacted the dealer, and they advised us to keep running the tractor until the regen completed, which we did. However, this winter, when we tried to move the tractor, it kept shutting down. We eventually got it into M&R Power Equipment, but it sat there for months before we were told that the DPF filter needed to be replaced because it had reached level 5. This is when the real frustration began.
Both Nick, the head of the service center, and Sam, the general manager, confirmed the tractor was still under the 5-year emissions warranty. I even contacted Kubota Customer Care in July and spoke with Simon, who also reassured me that everything would be handled. However, after waiting for the DPF filter to arrive (which finally did on August 5th), I learned that both Nick and Sam had quit. The dealership then informed me that we were responsible for a $5,700 bill to replace the DPF filter, three sensors, and the labor costs.
Evan, a new contact at the dealership, informed me that Kubota would not cover any of these costs under the warranty. This was shocking, especially since the previous representatives and customer care had assured me we would shouldn't worry.. M&R Power Equipment has a poor reputation locally, which is evident in online reviews, but this level of service is unacceptable.
I’ve been researching this issue and have learned that the B3350 model has a history of problems with the DPF system and reformers. Unfortunately, my dad wasn’t aware of these issues, and now I’m stuck with a tractor that Kubota won’t support despite their promises.
We’ve contacted various people within Kubota's Customer Care department, but with no success. The original representative, Simon, has left the company, and despite our efforts to resolve the issue with Sergio and Sabrina, we’ve hit a dead end. They haven’t provided any reason for the DPF failure—no codes, no explanations.
Given that there’s supposed to be a lifetime warranty on this model and it was still under the 5 Year Emissions warranty, I’m at a loss for what to do next. Has anyone else dealt with a similar issue? Where do I go from here? Any advice or guidance would be greatly appreciated.
Thank you in advance.
Heidi
Here's the background: My father, who was 75 at the time, purchased the tractor new at the end of 2019 from M&R Power Equipment in Butler, PA. The primary use for the tractor was to cut about 7 acres of fields. My dad was incredibly meticulous with maintaining the tractor. Unfortunately, in 2021, my father passed away suddenly due to COVID, leaving my sister and me to take care of his property and the tractor.
The tractor has only 104 hours on it. About a year ago, it started repeatedly going into regeneration (regen) mode. We contacted the dealer, and they advised us to keep running the tractor until the regen completed, which we did. However, this winter, when we tried to move the tractor, it kept shutting down. We eventually got it into M&R Power Equipment, but it sat there for months before we were told that the DPF filter needed to be replaced because it had reached level 5. This is when the real frustration began.
Both Nick, the head of the service center, and Sam, the general manager, confirmed the tractor was still under the 5-year emissions warranty. I even contacted Kubota Customer Care in July and spoke with Simon, who also reassured me that everything would be handled. However, after waiting for the DPF filter to arrive (which finally did on August 5th), I learned that both Nick and Sam had quit. The dealership then informed me that we were responsible for a $5,700 bill to replace the DPF filter, three sensors, and the labor costs.
Evan, a new contact at the dealership, informed me that Kubota would not cover any of these costs under the warranty. This was shocking, especially since the previous representatives and customer care had assured me we would shouldn't worry.. M&R Power Equipment has a poor reputation locally, which is evident in online reviews, but this level of service is unacceptable.
I’ve been researching this issue and have learned that the B3350 model has a history of problems with the DPF system and reformers. Unfortunately, my dad wasn’t aware of these issues, and now I’m stuck with a tractor that Kubota won’t support despite their promises.
We’ve contacted various people within Kubota's Customer Care department, but with no success. The original representative, Simon, has left the company, and despite our efforts to resolve the issue with Sergio and Sabrina, we’ve hit a dead end. They haven’t provided any reason for the DPF failure—no codes, no explanations.
Given that there’s supposed to be a lifetime warranty on this model and it was still under the 5 Year Emissions warranty, I’m at a loss for what to do next. Has anyone else dealt with a similar issue? Where do I go from here? Any advice or guidance would be greatly appreciated.
Thank you in advance.
Heidi
