Last fall I had a BX2670 that went in for service because it had an oil leak that had coated the entire perimeter of the pan, and then finally began to drip. It was approaching a little over 100 hours and 2 years old. The dealer wiped it off and said they could not recreate the leak and sent it home. I was very annoyed it went in covered in oil, and my warranty was expiring over winter.
So i traded it in because I like the new BX2680 anyway. Well i only put 11 hours on this new one before winter. The antifreeze seems to keep lowering so i topped it off twice hoping it is purging air from the system.
The dealer came out to put a recall cap on the intake hose and now we have found that this one dropped a puddle of oil with 11 hours.
Not very happy at that point I took this one back and after several phone calls with the dealer, and they put 7 more hours on a tractor that only had 11, once again they say they cannot mimic the oil leak even though it went in with oil down the side. I called the Kubota customer service they took note but not much can do. So i stated to the dealer i have done this twice so I need to know the exact process you want me to do at my home if I spot oil, since the current process isn't working. Do you come out to my house, do I shut it off in the yard. How do I handle.
They said to document it and repeated they cant fix what they cant mimic. So whatever i go to pick it up and open hood and there is oil all over the side of the oil pan. I ask the service guy how this is considered not mimicking an oil leak and he looks at me and says i am so sorry my mechanic says there was not an oil leak. At this point I say did the mechanic wipe this off to even observe a leak. Or was this never wiped off in which there is something very bad going on here. The owner comes out and says basically "we cant do anything if cant mimic". I run my hand under it come up with oil and say how is this not a leak on 11 hours.
He says "OH!" Oops we will take care of it. But at this point i have no trust in either one of these dealerships under this same owner. Today i am sitting here thinking i have no trust.
It can be a little sickening thinking i cannot get these $14000 tractors to simply mow grass. Does anyone have any advice of what control i have over this situation??
By the way i have a 2002 bx22 with 1000 hours so not a rookie to these.
So i traded it in because I like the new BX2680 anyway. Well i only put 11 hours on this new one before winter. The antifreeze seems to keep lowering so i topped it off twice hoping it is purging air from the system.
The dealer came out to put a recall cap on the intake hose and now we have found that this one dropped a puddle of oil with 11 hours.
Not very happy at that point I took this one back and after several phone calls with the dealer, and they put 7 more hours on a tractor that only had 11, once again they say they cannot mimic the oil leak even though it went in with oil down the side. I called the Kubota customer service they took note but not much can do. So i stated to the dealer i have done this twice so I need to know the exact process you want me to do at my home if I spot oil, since the current process isn't working. Do you come out to my house, do I shut it off in the yard. How do I handle.
They said to document it and repeated they cant fix what they cant mimic. So whatever i go to pick it up and open hood and there is oil all over the side of the oil pan. I ask the service guy how this is considered not mimicking an oil leak and he looks at me and says i am so sorry my mechanic says there was not an oil leak. At this point I say did the mechanic wipe this off to even observe a leak. Or was this never wiped off in which there is something very bad going on here. The owner comes out and says basically "we cant do anything if cant mimic". I run my hand under it come up with oil and say how is this not a leak on 11 hours.
He says "OH!" Oops we will take care of it. But at this point i have no trust in either one of these dealerships under this same owner. Today i am sitting here thinking i have no trust.
It can be a little sickening thinking i cannot get these $14000 tractors to simply mow grass. Does anyone have any advice of what control i have over this situation??
By the way i have a 2002 bx22 with 1000 hours so not a rookie to these.
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