Customer Survey Fail

[lynnmor]

Soon after buying my new Kubota I received a Customer Satisfaction Survey via email, now two years later I just received another. The first one would not allow me to complete and more attempts just locked me out, now the same thing again. I suspect that clicking on any button other than the best causes me to be dumped. What a joke!

Here is the email and this is all I can get:


Kubota Tractor Corporation is committed to building quality products and delivering excellent service. Now that you have owned and operated this B2601HSD-1 for approximately 24 months, we would like to know what you think about the product and BURKE EQUIPMENT COMPANY.

No code has to be inserted here.​

No code has to be inserted here.

​

This survey will be active until July 10, 2023

By completing this survey, you may be contacted by your dealer to help improve the quality of services provided. We appreciate you taking the time to share your opinions with us.

Sincerely,

Kubota Customer Satisfaction Department

UPDATE ----------------------------------------------------------------------------------
JUST NOW THE SURVEY UNLOCKED AND I WAS ABLE TO COMPLETE IT, PERHAPS THERE IS SOMEONE MONITORING THAT SYSTEM.

 

[ve9aa]

I get a similar Kubota survey what seems like every 6-8 months. (maybe it's because I keep buying implements?)
I gave the dealer good marks on the initial tractor purchase, but then 6-8months later, get another survey.
WTF? How many times do I need to appease the Kubota survey monster machine?

I usually never do survey's of any kind, but my dealer did a good (above avg) job every time I dealt with
them, however it reminds me of why I don't do surveys.

Sigh

p.s.-somewhat related. Every time I buy something at Canadian Tire a couple days later I get an email from the Canadian Tire machine asking me "how could your experience at Canadian Tire have gone better" (It's because I get my card scanned for Cr@ppy tire points.....and I have almost no loyalty or points cards either. PITA that they are.

Well....they could start by not hassling me every bleepin' time I buy a $1.49 bolt for starters.

OK, I feel better now.....As you were.

 

[GrizBota]

I’m feeling left out. I’ve never received a survey from Kubota. And Kubota knows how to reach me, I have their 0% financing.

 

[mikester]

Sounds like a web browser issue. Go under your settings and clear all your caches and cookies.

 

[SDT]

Soon after buying my new Kubota I received a Customer Satisfaction Survey via email, now two years later I just received another. The first one would not allow me to complete and more attempts just locked me out, now the same thing again. I suspect that clicking on any button other than the best causes me to be dumped. What a joke!

Here is the email and this is all I can get:


Kubota Tractor Corporation is committed to building quality products and delivering excellent service. Now that you have owned and operated this B2601HSD-1 for approximately 24 months, we would like to know what you think about the product and BURKE EQUIPMENT COMPANY.

No code has to be inserted here.​

No code has to be inserted here.

​

This survey will be active until July 10, 2023

By completing this survey, you may be contacted by your dealer to help improve the quality of services provided. We appreciate you taking the time to share your opinions with us.

Sincerely,

Kubota Customer Satisfaction Department

UPDATE ----------------------------------------------------------------------------------
JUST NOW THE SURVEY UNLOCKED AND I WAS ABLE TO COMPLETE IT, PERHAPS THERE IS SOMEONE MONITORING THAT SYSTEM.

I've bought 4 new Kubotas within the past 7 years and the on line survey worked as expected each and every time.

 

[Gb540]

Think email surveys are bad? Fail is "Well I was satisfied until you called me at dinner!"

While it's good to see them following up on large purchases like a tractor, if "Please leave me alone" is the answer they should leave it at that.