Long Gone
New member
Equipment
M5-091, L2501, BX2660, RTV1140, L3800DT, BH77, B3200 & 72"MMM, RTVX900, etc...
Good morning,
I am a huge Kubota fan, and I'm not here to badmouth the brand, but wanted to share my experience. I currently own an L2501, a bx2660, a Rtvx1140, a M5-091, etc., and more land pride attachments than you could shake a stick at. This equipment was bought in order to support my 120 acre farming operation, and has served me very well.
The m5 had a loader valve issue that took three tries for the dealer to solve. I didn't take exception to that on account of my overall very positive experience with the brand. I've had no issues with the dpf and fuel economy is outstanding for a mid size tractor.
The day that I finally got the tractor back from loader valve replacement, I had a lot of work saved up for the m5. I damaged the sheet metal pretty badly on the hood when I had a load shift on the forks. This event was my fault, not anyone else's.
Back to the dealer I go, insurance should cover their part, all is well.
A month later, I am still waiting on a hood. They are telling me now mid-June because the hood is on backorder. This is not the dealer's fault, but they have been useless providing a solution. They have a used m5 on the lot, and I would be fine with them robbing that machine's hood for my tractor. Or, a hood from the factory in Georgia, or a hood from one of the classroom units at Kubota University. Dealer says they can't do any of the above.
I'm unhappy, I ask my salesman to forward my contact info to the district rep. Salesman's response is that the rep is already aware of my situation. I'm more unhappy, so I call Kubota customer service. The operator there puts me on hold, calls the dealer, and then recites what I already know- the hood is on backorder. She says that she can note my complaint. I ask if that will facilitate a solution, she advises there is nothing anyone can do but wait for the hood. She said the dealer told her I can use the tractor as is, with no hood if I wish. I asked if they will put it in writing that I won't be held liable for progressive damage if debris clogs rads, or damages fan, etc. She said no, I am on my own.
My point?
If you are considering a unit from the M family, be advised that parts may or may not be available. Further, do NOT expect Kubota to react in a way that is dynamic, if you have a problem. In truth, their support on the loader valve issue was pretty miserable, and that alone left me feeling unsettled. I had been planning on adding an M7 to the fleet, but seeing how this is experience is unfolding, I think that would be a questionable move on my part. I have crops to plant, and will need to cut hay before June, I told kubota this, and she laughed at me. If you are looking at a mid-size tractor, keep my experience in mind. I wish I had known about Kubota's disinterest in supporting the customer before I spent $60k with them.
If anyone knows a direct line to someone at Kubota that can help me please share via PM... it doesn't seem right that I should have to put this situation out to the forum just to seek a solution, or to warn my fellow orange owners.
LongGone
I am a huge Kubota fan, and I'm not here to badmouth the brand, but wanted to share my experience. I currently own an L2501, a bx2660, a Rtvx1140, a M5-091, etc., and more land pride attachments than you could shake a stick at. This equipment was bought in order to support my 120 acre farming operation, and has served me very well.
The m5 had a loader valve issue that took three tries for the dealer to solve. I didn't take exception to that on account of my overall very positive experience with the brand. I've had no issues with the dpf and fuel economy is outstanding for a mid size tractor.
The day that I finally got the tractor back from loader valve replacement, I had a lot of work saved up for the m5. I damaged the sheet metal pretty badly on the hood when I had a load shift on the forks. This event was my fault, not anyone else's.
Back to the dealer I go, insurance should cover their part, all is well.
A month later, I am still waiting on a hood. They are telling me now mid-June because the hood is on backorder. This is not the dealer's fault, but they have been useless providing a solution. They have a used m5 on the lot, and I would be fine with them robbing that machine's hood for my tractor. Or, a hood from the factory in Georgia, or a hood from one of the classroom units at Kubota University. Dealer says they can't do any of the above.
I'm unhappy, I ask my salesman to forward my contact info to the district rep. Salesman's response is that the rep is already aware of my situation. I'm more unhappy, so I call Kubota customer service. The operator there puts me on hold, calls the dealer, and then recites what I already know- the hood is on backorder. She says that she can note my complaint. I ask if that will facilitate a solution, she advises there is nothing anyone can do but wait for the hood. She said the dealer told her I can use the tractor as is, with no hood if I wish. I asked if they will put it in writing that I won't be held liable for progressive damage if debris clogs rads, or damages fan, etc. She said no, I am on my own.
My point?
If you are considering a unit from the M family, be advised that parts may or may not be available. Further, do NOT expect Kubota to react in a way that is dynamic, if you have a problem. In truth, their support on the loader valve issue was pretty miserable, and that alone left me feeling unsettled. I had been planning on adding an M7 to the fleet, but seeing how this is experience is unfolding, I think that would be a questionable move on my part. I have crops to plant, and will need to cut hay before June, I told kubota this, and she laughed at me. If you are looking at a mid-size tractor, keep my experience in mind. I wish I had known about Kubota's disinterest in supporting the customer before I spent $60k with them.
If anyone knows a direct line to someone at Kubota that can help me please share via PM... it doesn't seem right that I should have to put this situation out to the forum just to seek a solution, or to warn my fellow orange owners.
LongGone
