Ive done business with the hayspear folks and other than poor communications they are good people. I had a pin-on LA1002 FEL w/bucket and I needed a pallet fork setup. Since that FEL has an odd-sized/dimensioned pin-arrangement I had to buy a special order pallet fork those folks occasionally offered. When it arrived it had a mfrg error in that the pin-brackets were too shallow, and would not allow the nose of the lower FEL to fit properly. This reduced the amount of down tilt available for the forks.
I couldnt get them to answer emails and after a few weeks I had a man make up a set of quick-attach-adapters for pins to correct the matter. Cost me $275.
When suddenly replacement pallet forks arrived from hayspear without any communication from them, I called and talked to them (that also took several calls before they responded) and they agreed to refund a portion of my purchase price in the amount of my pin-adapters which corrected their original error. I essentially ended up with their pallet forks with a quick-attach method added for no additional cost. IE, I think they communicate poorly but did the stand-up thing to make it right for the customer.
Id do business with them again.
PS: A tractor without a FEL is an expensive mistake whether you think youll ever need it or not. In fact, after I bought my used M4700 I found the insurance company would not insure it for anywhere NEAR its value unless it had a FEL. The Blue-Book showed the tractor only worth about $4500 without and $15K with. Quite a difference for used tractors.
