Hi All,
I am new here. So long story short I am not dissatisfied with my 1025R - the dealer support however has not been what i was expecting. Long story short - I dropped off my tractor and was told all the parts are there and ready to be installed. It turns out a few of the parts are on backorder and have been. So i called a dealer that was in my state but 6 hrs away and was able to order one of the parts and overnighted it. I was thinking about it and was just wondering why I had to do all that and why the dealer themselves couldn't source it from another dealer. I called another dealer for another part they had in stock and they told me they only do dealer to dealer transfers/sales on parts. I got to a point where if parts were going to be this much of a hassle to get it would be better to get out of this thing before I get too deep into it. Priced out a BX23S and I will be loosing money - but I felt like the BX23s was a bit better built machine over all the things i don't like about it is the 3pt lever (doesn't have the ability to a preset position) - the mower deck is going to be a pain - the hydrostatic cooler fan I am not a big fan of as well. Orange is also not my favorite color (but i'd rather get work done than the color of the machine). I don't think you can put a price tag on good support.
Before I make a final decision I was curious what you all have seen in terms of parts availability - i realize dealership experiences can and will vary with any brand.
I am new here. So long story short I am not dissatisfied with my 1025R - the dealer support however has not been what i was expecting. Long story short - I dropped off my tractor and was told all the parts are there and ready to be installed. It turns out a few of the parts are on backorder and have been. So i called a dealer that was in my state but 6 hrs away and was able to order one of the parts and overnighted it. I was thinking about it and was just wondering why I had to do all that and why the dealer themselves couldn't source it from another dealer. I called another dealer for another part they had in stock and they told me they only do dealer to dealer transfers/sales on parts. I got to a point where if parts were going to be this much of a hassle to get it would be better to get out of this thing before I get too deep into it. Priced out a BX23S and I will be loosing money - but I felt like the BX23s was a bit better built machine over all the things i don't like about it is the 3pt lever (doesn't have the ability to a preset position) - the mower deck is going to be a pain - the hydrostatic cooler fan I am not a big fan of as well. Orange is also not my favorite color (but i'd rather get work done than the color of the machine). I don't think you can put a price tag on good support.
Before I make a final decision I was curious what you all have seen in terms of parts availability - i realize dealership experiences can and will vary with any brand.