Dealer runaround?

[Slawnski]

Purchasing a new machine ( made the deal almost two weeks ago) and was told today it would not be delivered until next week because they have to time the fuel pump. The machine is brand new - and was purchased off the lot- already set up and in line with all the other machines to ogle at. I did order 3rd function, backhoe and a bunch of other implements ( backhoe and frame is installed as of seeing the machine today)

Far be it from me to call BS but…. BS? If you can’t get to it because of employee issues, parts slow to arrive, ect I get it but is he making up the pump timing thing to buy more time? I’ll stop short of saying I’m not an idiot - because I truly don’t know if this could be a legit reason. I can handle delays as long as you are honest with me. Maybe I’m overreacting but I though I’d as here and get some thoughts.

Thanks!

 

[JasonW]

Didn’t that model have a bulletin about fuel pump issues? Sounds like they are correcting it before you pick it up.
One week delay? Are you going to cancel from them and then try to find an exact model at a different dealer then wait again for it to be ready?
Not that long ago people were waiting 6+ months if not a year for equipment and/or implements.

 

[Dustball]

Purchasing a new machine ( made the deal almost two weeks ago) and was told today it would not be delivered until next week because they have to time the fuel pump.

Far be it from me to call BS but…. BS? If you can’t get to it because of employee issues, parts slow to arrive, ect I get it but is he making up the pump timing thing to buy more time?

Thanks!

They're fixing it before you pick it up so you don't have to deal with it.

L2502 smoking on cold start

Anyone have the bulletin from Kubota on the L2502 smoking on cold start? A number or copy would be great.

www.orangetractortalks.com

 

[Slawnski]

Didn’t that model have a bulletin about fuel pump issues? Sounds like they are correcting it before you pick it up.
One week delay? Are you going to cancel from them and then try to find an exact model at a different dealer then wait again for it to be ready?
Not that long ago people were waiting 6+ months if not a year for equipment and/or implements.

Not sure about the recall- that’s why I asked the question. I appreciate the replies-

I don’t intend to cancel and if it sound like I’m whining about not getting my machine when they said I would have it that’s not the case. This is a Local dealer close to me who said it would be ready a week earlier. The response to the question about the delay was unexpected so I came to the forum to ask the question. Way to make someone feel welcome…

 

[jimh406]

Way to make someone feel welcome…

What kind of response were you wanting? I don't see why you have an issue with the people here.

 

[NCL4701]

I notice you have a total of two posts, they’re both in this thread, and you joined today. Welcome to the forum.

As others have noted, it’s possible as they were readying it for delivery they noted they hadn’t completed the TSB for the cold start smoking and that caused a legitimate unanticipated delay. Could be a BS excuse, but probably legit.

When you take delivery, post a few pics. We like pictures.

 

[North Idaho Wolfman]

I do believe there is a TSB on that model.
They can not perform the TSB until the tractor is sold.
My understanding is the TSB is not a simple fix either, it takes some work to get it correct and I would imagine that only a handful of techs that can do the fix and get it right.
So I think you need to cut them a little slack as it sounds like they are being straight with you.

I don't think anyone on here is said or done anything out of line, they are just giving you honest insight.

 

[Slawnski]

Thanks wolfman. I was looking for an answer to the question- this is my first orange tractor- I have other ( much older) tractors with backhoes/loaders but I am new to this line- completely unfamiliar with the dealer experience and it didn’t seem “normal” to have a new tractor that had already been set up and displayed needing timing work / engine work done. I kinda figured it was just a way to explain the delay but it just didn’t seem/feel right to me at the time- That’s all. I was taken back by one response about canceling the order and finding another at a different dealer and waiting again. how few weeks was better delivery time than in years previous- I don’t care about waiting- it was an just that the answer from the dealer about the delay wasn't what I thought was standard. I just wanted to know if this is a normal part of the new tractor buying experience. Here’s a photo of where my machine is sitting now. More photos to come when it’s delivered. I appreciate the reply’s and feedback. I’ll try to be less crotchety going forward.

 

[Slawnski]

I really need to read my posts before I hit reply….. Mrs Grainger ( my grade school teacher) would be sorely disappointed in my grammar and sentence structure….

 

[BBFarmer]

Thanks wolfman. I was looking for an answer to the question- this is my first orange tractor- I have other ( much older) tractors with backhoes/loaders but I am new to this line- completely unfamiliar with the dealer experience and it didn’t seem “normal” to have a new tractor that had already been set up and displayed needing timing work / engine work done. I kinda figured it was just a way to explain the delay but it just didn’t seem/feel right to me at the time- That’s all. I was taken back by one response about canceling the order and finding another at a different dealer and waiting again. how few weeks was better delivery time than in years previous- I don’t care about waiting- it was an just that the answer from the dealer about the delay wasn't what I thought was standard. I just wanted to know if this is a normal part of the new tractor buying experience. Here’s a photo of where my machine is sitting now. More photos to come when it’s delivered. I appreciate the reply’s and feedback. I’ll try to be less crotchety going forward.

Beautiful tractor you got there brother! Welcome to the forum.

 

[William1]

Welcome.to OTT
I gotta say, your first post was mis-leading. I admit to knowing next to nothing about your particular tractor but the comment 'Time the fuel pump' made no sense and did in fact, sound like BS. Had you said 'They need time to properly do the fuel pump recall/TSB' that would of made sense.