I do not buy it that EA's Lawyers can not make a statement that would increase EA's risk of unfavorable , to them, legal consequences.
This whole thing reminds me a bit about what happened to Vans Aircraft. One of the most popular kit builders of experimental aircraft in the world, selling thousands of RV kits world wide.
Vans Aircraft takes large deposits (minimum 35% ) for their kits with many many months of lead times. Many of the RV kit builders will buy sections of the airplane to build as they go. I will not go into detail as what caused financial troubles for Vans but I surmise from reading it had to do with expansion, and also laser cutting of parts from a vendor that seemed to have quality issues and cracking around dimpled holes.
Very recently Vans announced, on YouTube , that they were filling Chapter 11 bankruptcy which gives them protection while they reorganize. The founder of Vans sat down and gave a lengthy explanation as to their financial condition and steps moving forward. It is obvious he is reading from a teleprompter which leads me to believe the statement was very well thought out and passed scrutiny of their lawyers.
My main point is that Vans got ahead of the problem , was forthright about the financial condition of the company and how it will affect the folks that had sent money to Vans waiting on parts to start or finish their airplanes.
This update from Vans might be a good template for EA to follow and reassure its customers base
vans-aircraft-business-update-january-20-2024