I have a few Bxpanded products, thumb, ripper, and quick backhoe connector and have been pleased with them all. The reason for this post is to sing the companies praises for their customer service. While digging out a stump I noticed that the little grab handle on the connector pin snapped off. Not a big deal, still works, but wanted to replace it for the convenience factor. I went on their site to order a replacement and didn't see one so I emailed them about buying a replacement. To my surprise I receive an email notifying me that one has been shipped to me free of charge!