I am pretty sure what you posted is exactly the same policy that I posted and said differently with different words?
from your quote: “Items must be in new condition, returned in their original packaging, and should visibly reference an RMA”
I found what I quoted on their website here: https://www.bigtoolrack.com/shipping-delivery
Took me a while to figure this out. The one you posted is for US shipping. The one I posted was for Canada.
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