Kubota Warranty & Extended Warranty

Orange Man Good

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I am starting this thread as an addendum to a discussion that took place on this thread here: https://www.orangetractortalks.com/forums/threads/kubota-response-to-questions.50121/ starting with post #18. After a lot of research and study I feel that this discussion deserves it's own thread now.

To do a recap, I was reading through the operator's manual for the MX series tractors when I came across the maintenance schedule and noticed Kubota was calling for all the rubber hoses to be replaced under the hood within 2-4 years regardless of condition. It struck me as very odd and unnecessary that they would require the owner to do that and when I went knocking on Kubota's door to find answers I wasn't getting any. After some run around and push back from Kubota I was eventually put in touch with the Kubota Territory Rep who I directed my questions towards. He assured me that not replacing the hoses would not void the warranty and he thought there was possibly a mistranslation when Kubota translated the manual into English but it still didn't explain why Kubota would use the language they were using in the manual. I speak some Spanish and I am very experienced with mistranslations and that is not what I believed was going on with the maintenance schedule. When the topic was brought back up again in the thread above it got the wheels turning in my head and I had a hunch one night when I was over at a friends house. My hunch was the answer could be found in the Warranty Guide. Sure enough after I opened the Warranty Guide the pieces all came together. What I learned is Kubota actually has 3 different warranties. The first warranty is what they refer to as their 'Basic Warranty' and it covers the whole tractor for 2 years or 2000 hours. The second warranty is the 'Powertrain Warranty' and this is where things get confusing. If you look on first page of the document that I have uploaded you will see that Kubota is defining the powertrain as the following:

Driveline: 4 wheel drive front axle assembly, and all gears, seals, bearing, etc., contained within, clutch
housing (except clutch disc), transmission case, and rear axle housing and everything contained within,
and hydraulic pumps and valves associated with driveline operation.
Does NOT include external parts such as shift cables, linkages, steering, etc.

Diesel Engine: Valve cover, cylinder head, cylinder block, oil pan, timing cover, crankshaft, flywheel
housing, and the parts enclosed therein.

However, they are excluding:
Does NOT include external engine components including, but not limited to: fuel, electrical, cooling,
intake, oil/lubrication, and exhaust components.

So basically every system connected to the outside of the engine is not covered under the powertrain warranty. Kubota is looping all this under the title of the "emissions system" and this is where the third warranty comes into the picture. Kubota is putting all the outside components of the engine under what they call the 'Federal Emissions Warranty'. This warranty is supposedly for 5 years or 3000 hours but there is a caveat. Kubota requires maintenance of this system and the so called maintenance is the replacement of all the rubber hoses by year 4 which means that those components are not covered the entire 5 years and if you don't replace them Kubota could deny extending the warranty coverage to year 5. So you may only have 4 years of actual coverage. After reaching this understanding, I went a step further to investigate if there was a possibility to extend coverage of the emissions warranty through the extended warranty known as Orange Protection but I discovered that there isn't. Kubota offers no extra coverage on the emissions warranty. They will extend coverage on the powertrain warranty but not the emissions warranty. It becomes clear at this point that Kubota has gone out of their way to exclude these components and will not even offer the consumer the option to purchase extra coverage for them if they wanted it which leads you to the question why? I think the answer to that question can be found in this thread here on TBN: https://www.tractorbynet.com/forums/threads/kubota-l6060-engine-failure.434620/
 

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kubotafreak

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Either way, thanks for the breakdown of info. It sounds par for the course...
 
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Roadworthy

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That information sounds par for the course. Thank you for going to the trouble of doing the research. You have given me yet another reason to be glad I stayed below the twenty five horsepower point.
 
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GeoHorn

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Is there a question here or just a soap box?
MIkester, ...Do you not care for online discussions ...?? Or do you “click” onto topics of which you have no interest to see if you can create a controversy?
Or is it that you like to demean good folks who bring an interesting discussion to a Forum...?? Does that make you feel good about yourself? Why don’t you go click on something else if this thread doesn’t satisfy you....

Orange Man: I see your point but will add that Kubota likely isn’t trying to eliminate common failures from warranty as much as they recognize they have little or no control over how an owner might treat exposed items outside the tractor housings.

A warranty is designed to convince a potential buyer that the product is well-designed, constructed, and durable for the intended purpose. If a buyer goes out into the brush and tries to use a tractor as a bulldozer...the machine will fail more easily when external components are damaged by brush, improper-storage, or owner-accessible-alterations.

A wire inside a loom that is damaged might be a subjective matter, but that is something that is difficult to warrant, for example, what if the loom were dislodged from the brush the operator rammed into the harness while bulldozing? (OK, an unusual scenario, I agree...but chosen purely as an example.)

I bought a new pickup truck in 2013 and with only 8K miles on it, while cruising at 70 mph the engine shut-down and all the warning lights on the instrument cluster “flashed” and the truck coasted to a stop. It started again immediately and we continued the journey without further difficulty.
I took it to the dealer and two days later they called to report it was a “chafed wire” inside the harness where it passed through the firewall which they’d repaired.... under warranty, of course. That problem has never reoccurred..... so, it turns out to not trouble me further... But if I’d modified my wiring in that area (such as I did with additional lighting elsewhere... it might have been Not Covered and legitimately so.
 
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mikester

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Discussion is fine I don't have a clue what your question is. Seems more like a long winded complaint about what does and what doesn't get warranty coverage. The preacher on the pulpit isn't asking anyone for opinions.
 

Crash277

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Discussion is fine I don't have a clue what your question is. Seems more like a long winded complaint about what does and what doesn't get warranty coverage. The preacher on the pulpit isn't asking anyone for opinions.

Doesn't look to me like he is posing a question, this looks more like an information post. you read it as a complaint, seems as though others read it as information.
 
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DustyRusty

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This thread made me think of this advertisement that was to the right of the original post....


Writers.jpg
 

Henro

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Without a horse in this race, the original post seemed more like a complaint than an observation that might help others...

Matters not to me...Just my initial impression.
 

GeoHorn

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It seems to me that some folks just want to shoot the messenger instead of studying the message.

It’s an online phenomenon... criticize and assassinate from behind the safety of a keyboard....
 
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random

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It seems to me that some folks just want to shoot the messenger instead of studying the message.

It’s an online phenomenon... criticize and assassinate from behind the safety of a keyboard....
At least the Spartan approach to messengers was done in person :)
 

MNVikingsGuy

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Despite remarks to the contrary, this was a useful post for some I am sure. I would add, that it is hard for manufactures to dodge federal emissions warranties even if technically/legally drafted. If I was at 4 years and 6 months and had not replaced the tubing and had a problem I would raise hell with the dealer and probably get it covered. Emissions are a touchy subject for their law departments and nobody wants to go talk to the lawyer, so users can often get accommodated. Not a magic solution that someone can bank on, but I would expect to be successful some of the time.
 
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BobInSD

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First, OP, thanks for the research and the post. I come here to be informed. If I'm not interested I could just go read something else.

....

Orange Man: I see your point but will add that Kubota likely isn’t trying to eliminate common failures from warranty as much as they recognize they have little or no control over how an owner might treat exposed items outside the tractor housings.

A warranty is designed to convince a potential buyer that the product is well-designed, constructed, and durable for the intended purpose. ....
I guess I'm turning into a grumpy old guy, but in my experience extended warranties are designed to move money from the sucker customer to the provider. Almost all extended warranties are full of exclusions and surcharges. I would not be surprised if the OP's initial premise is correct. I also suspect that any warranty that Kubota was pressured into by the Feds falls under the same catagory as extended warranties.
 
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GeoHorn

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First, OP, thanks for the research and the post. I come here to be informed. If I'm not interested I could just go read something else.



I guess I'm turning into a grumpy old guy, but in my experience extended warranties are designed to move money from the sucker customer to the provider. Almost all extended warranties are full of exclusions and surcharges. I would not be surprised if the OP's initial premise is correct. I also suspect that any warranty that Kubota was pressured into by the Feds falls under the same catagory as extended warranties.
I agree that “extended“ warranties are profit-producers for dealers. I see an extended warranty as a “bet”.
In consideration of that, I do not buy ”extended” warranties.... ever.
ALSO... Lots of “extended” warranties are not underwritten by the Mfr’r... they are “AfterMarket” warranties underwritten by an insurance organization because they are actually “insurance policies.” The selling dealer makes a commission on that EW sale. This has useful information to me in-that I believe if a Mfr’r offers an extended warranty.... the Mfr’r likely has confidence their product will survive to win that ”bet” AND will likely increase after-the-sale Service Dept sales .... because BOTH types EW usually include mandatory service/maintenance requirements which need documentation.
(How many times do we read threads where owners buy only “genuine” Kubota parts or have the dealer perform the service explicitly to “prove” the warranty-requirements were met?)
Sooo....if a Mfr’r offers the EW ...I still don’t buy it, but I am encouraged to believe the Mfr’r knows their product is durable..... but if the EW is only an aftermarket/Insurance-policy.... I tend to scrutinize the actual machines’ construction with a bit more skepticism. YMMV

For an actual story of how an EW once worked for me: When we married my wife came with a Honda Accord that she’d purchased the EW. Exactly ONE WEEK and almost at the end of the mileage-limit..... the ignition-distributor began a LOUD SQUEAL sound when running. (Failed shaft-bearing)
Because the nearest Honda dealer was a 100-mile round-trip .....I called the local AutoZone and found the distributor available for $120.... but the genuine Honda part at the dealer was $520 and would include labor.
The week prior to that failure I had changed the anti-freeze/coolant in the system and spilled some Prestone which landed on the Oxygen-Sensor below the radiator fill-point. Literally...On the way to the dealer to accomplish the distributor repair the “Check Engine” light came “on”. The dealer diagnosed that as a failed Oxygen-Sensor and replaced that item as well..... the invoice showed the EW covered the $350 ”O2-sensor” and labor. The Autozone O2-sensor version was $38.
I don’t recall (or may have never known) what DW paid for that policy but I certainly saw to it that only Genuine Honda Replacement-Parts were used and I was glad I didn’t have to do the labor at least.... LOL

(Still I never buy EW.... when offered an EW by a selling dealer I usually respond with “SO... you’re telling me your product is the Best on the Market.... but You think it’d be a good idea for me to spend another couple-hundred-Dollars ”just in-case?” )
 
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