.... Myopic decisions by people that have never done this job before are the norm rather than the exception. But that's how you lean out and Six Sigma a lucrative business right into the dirt..
LOL.... Six Sigma!
That silly system was introduced at my last employer ( a jet aircraft simulation training outfit at DFW airport)... Anyone who has not undergone “Six Sigma” torture don’t know how happy they are!
It was described by one of my co-workers as a method whereby management could form a focus-group on “how to select which size styrofoam coffee cups should be utilized in the break-room”... and several new management positions would be created to manage the Six Sigma Study-Group.
In our particualar case, the PRODUCT of our company was ”Flight Training” and the Instructors and Pilot Examiners are the workers who turned out the actual work-product...and who had ZERO tasks to-which Six Sigma would apply. But the top-heavy administration required all 1500 employees at that location to undergo Six Sigma... a course the parent company sent SixSigma instructors from Montreal to Dallas to conduct. After two weeks of listening to lectures and watching videos which had ABSOLUTELY NOTHING to do with the work we instructors and examiners performed (aircraft systems, performance, abnormal/emergency procedures, and piloting skills).. I finally got my pre-framed graduation certificate. whoopee.
I went to the lunchroom and as I left the cafeteria-line and walked into the dining-room I was looking about to select a table-seat... when a young lady (whom I took to be a new flight-training client looking for a lunch-partner....... and remembering our company policy encouraged instructor/examiner interaction to Welcome new clients.... I greeted her and accepted her invitation to sit at her table to enjoy lunch.
“Hi, I’m George Horn, How are you?... and Where are you from?” , I asked.
”Hello, I’m Nora Smith, I’m from Winnipeg.”
“OH”, I responded,...” are you here for training?”
”Yes”, she said.... then , “What have you been doing this morning?”
“Oh,... I’ve been in a Six Sigma class all week... but this afternoon I’ll be back in the simulator with clients.”
“Which Simulator?”, she asked.
”Citation Ten”, I responded.
”What was Six Sigma like?”, she asked.
“Total waste of time!”, I said.
”OH?... how so?”, she said.
“Well... this company has just spent a fortune and taken 35 full-time, paid instructors off-line to sit through lectures and videos that have absolutely nothing to do with our jobs... Not only that, Our written company policy actually prohibits instructors from conducting the activities promote in that silly program..... I have a hard time understanding our headquarters up in Montreal could be so wasteful of employee resources. I’t’s been a complete waste of two weeks time for us.”, I explained..... and then I continued, “What airplane are you here to train on?”
She responded, “I’m here for training ...but not on an airplane.... I’m from company headquarters... I’m the Six Sigma Training Manager.”
(Where is that emoticon with a foot-in-the-mouth....). ???
LOL. At least I never had to do that again..... the next year they replaced Six Sigma with TQM. LOL
No instructors were required to attend.
The following year it was some other “Give them the Pickle!” training from an outfit whose Top Lecturer...on day FOUR.... introduced herself to the next group of employees for the day by saying... “Well, I’m still not sure what your company does..... but I’m here to help you improve doing it.”
If I were “lecturing” someone on how to improve...by day FOUR I’d at LEAST know what it is they do.
Company management continues to this day to throw many many thou$and$ away like that.