I liked my sales guy, but my dealer's service manager is a clown.
After a day or so of no communications, the service guy called me. I wasn't able to take the call and he left no voicemail. Called the dealership back, figured out who it was who called me. Said they have the tire in stock, and they want to haul my whole tractor up to the dealership just to exchange it.
He kept saying tire; at some point I asked if he realized I needed the whole wheel, not just a tire. He said he did not realize that, put me on hold, confirmed with someone else that yes I needed the whole wheel. Said they could do that. I said rather than hauling the whole tractor up there for that, can't they just bring me the correct wheel and we can switch it out in two minutes at my place. I said if it's raining I don't want them hauling it up there on a flat bed, and if it's not raining I'd like to have the tractor available for use; if they take it to the dealership it's going to be gone a good portion of the day. He said he would have to talked to someone and see if they can do that. Said they were in a meeting and he'd call me back in an hour or so.
24 hours later, still no call back, so I called him. Guy had to ask me to remind him what my problem was. I said, "you guys put the wrong wheel on my tractor". He said, "oh yeah, hold on, let me go talk to someone to get a refresher on what you need"... (I think I just told him that, but...) He comes back, said they're going to order me a new wheel and get it to me. I said, "I thought you said you had one in stock yesterday?". He said, "We do, but it's on a tractor." I should have said, "fine, put that tractor on blocks and give me the wheel".
Deeply unimpressive service manager so far. Back before I had this tractor, I asked him a question once about my BX23. He said he would need the serial number (which I get, but it was a simple question and I don't think he should have needed the serial if he had an ounce of initiative). He asked me to email it to him because I didn't have it with me; he gave me his card. Later that day, I emailed him the question and sent the serial number, never got a response.
Sort of regret not choosing another dealer.
