That model has a very complicated and elaborate 4x4 system.
It is hydraulically engaged and lockable, dual speed setup.
There will be several controls (most likely via push button) that control the system.
The next questions are not to insult your intelligence just information.
Why do you feel it's not working, does it spin the rear tires without any front spin on either wheel or both with the diff lock engaged?
If this is the case then yes it needs work done on it, could be something simple, or complicated, but this is why you have a warranty.
Do you notice any change when you engage the bi speed turn option (which on this model doubles the the front wheel speed on tight turns)?
Note: I did not find any 4WD on or off switch or lever so I assume that it's possibly full time 4wd, confirm this with the dealer.
Also if you want to help yourself troubleshoot this or future issues get the WSM for the tractor.