. . . In Lumberton, NC . . especially Brenda the Manager and Richard in the service dept.
I purchased a used, as is, 73" Caroni Flail Mower from them sight unseen. It was a customer return that appears to have never been used, just sat in the sun fading since 2009. It was faded and had a few "Character Marks" from being shuttled around the yard there for 5 years . . . Brenda had some one take a bunch of pics and emailed them to me. After seeing the pics I called and asked Richard in service to hook it up to a tractor and run it then call me back and report his findings. He graciously did so. He said that in his opinion the mower had never been run before he set it up and actually ran it. He also stated that the PTO shield on the tractor end of the PTO shaft was missing and that the collar for it was broken. I was OK with that because I could get a new collar and shield locally.
So I pulled the trigger on it. It showed up 3 days later and I was not disappointed in my purchase. $500 plus $240 shipping to Chairman Cuomo's Peoples Republic of New Yorkistan.
On Saturday I had time to set up the PTO shaft to get the measurements to cut it to the proper length . . I found that the universal joint on the implement end was binding a bit. I called Agri Supply in Lumberton this AM to order a new cross for the u-joint and the collar and shield. Brenda picked up the phone and after explaining to her what I needed she handed me over to Richard and assured me Richard would help me out. After explaining what I needed to Richard, he told me how to find the stamping on the yoke to determine the cross I needed, then I gave him the part numbers for the collar and shield. Richard asked me if I could hold for a moment. When he came back on the phone he said "Mr Logan, we are going just ship you a whole new PTO shaft". I explained that I was prepared to purchase the parts and repair it myself but he insisted.
Now that is good customer service. I will be doing business with them again.
I purchased a used, as is, 73" Caroni Flail Mower from them sight unseen. It was a customer return that appears to have never been used, just sat in the sun fading since 2009. It was faded and had a few "Character Marks" from being shuttled around the yard there for 5 years . . . Brenda had some one take a bunch of pics and emailed them to me. After seeing the pics I called and asked Richard in service to hook it up to a tractor and run it then call me back and report his findings. He graciously did so. He said that in his opinion the mower had never been run before he set it up and actually ran it. He also stated that the PTO shield on the tractor end of the PTO shaft was missing and that the collar for it was broken. I was OK with that because I could get a new collar and shield locally.
So I pulled the trigger on it. It showed up 3 days later and I was not disappointed in my purchase. $500 plus $240 shipping to Chairman Cuomo's Peoples Republic of New Yorkistan.
On Saturday I had time to set up the PTO shaft to get the measurements to cut it to the proper length . . I found that the universal joint on the implement end was binding a bit. I called Agri Supply in Lumberton this AM to order a new cross for the u-joint and the collar and shield. Brenda picked up the phone and after explaining to her what I needed she handed me over to Richard and assured me Richard would help me out. After explaining what I needed to Richard, he told me how to find the stamping on the yoke to determine the cross I needed, then I gave him the part numbers for the collar and shield. Richard asked me if I could hold for a moment. When he came back on the phone he said "Mr Logan, we are going just ship you a whole new PTO shaft". I explained that I was prepared to purchase the parts and repair it myself but he insisted.
Now that is good customer service. I will be doing business with them again.
