Since this is a Kubota forum. See paragraph #3.
Steven E. Crane
It takes a lot to move a family away from a company after 70 years of being a customer, but John Deere has worked diligently at getting rid of their customers. My grandad traded in a Model B in 1955 for a model 40S - which, by the way, we still have and which still runs. Let me list the steps John Deere took to destroy a customer relationship.
1. We bought grandma a new gator to get around the farm. At 450 hours on the machine it required $13,000 in repairs. At 90 years old she had to be the easiest driver of equipment you could imagine. I wrote a letter to JD about this and they never even bothered to answer.
2. Replacing the front seat on another gator, JD wanted $470 for a new seat. I checked around using the product number and found where JD was buying them. That company charged me $170 for the exact same seat. 276% profit margin.
3. My son in law worked for Deere at corporate office for 23 years, until JD laid off a bunch of older expensive employees. He went to work for Kubota in Aubrey TX. Unfortunately my son in law died of a coronary 3 years later. Kubota stepped up big time to help my daughter. They came by her house several times over the next couple weeks getting all the paperwork done. They took on the local coroner who thought a death certificate delivered in 2 months was OK. Kubota got him to deliver it in less than a week. It took JD 2 years to finally pay off on the pension and 401k. Three years later Kubota HR still checks in with my daughter.
4. Parts prices are absolutely nuts. Small 2” hinge for a machine - $270 plus the cost of the hinge pin. Seat switch $700. Together there wasn’t $25 worth of plastic and steel in both.
5. Dealership in town closed down. Closest dealership in the next town closes at 5 on Friday and stays closed all weekend. In the middle of harvest if your equipment breaks down Friday late afternoon, you’re screwed until Monday.
So when we needed to buy a new skid steer this summer, it wasn’t a JD, it’s a Kubota. There will never be another green machine on our farm.