Do you always want something at no cost?....

Lil Foot

Well-known member
Lifetime Member

Equipment
1979 B7100DT Gear, Nissan Hanix N150-2 Excavator
May 19, 2011
7,577
2,636
113
Peoria, AZ
What's next? Drive your tires till they wear out & them bring them back for a refund? Wear your clothes till dirty? Use a bar of soap down to a sliver & take it back? They people ought to be beaten,along with the moron who refunded the money on the tree.
 

85Hokie

Moderator
Staff member
Lifetime Member

Equipment
BX-25D ,PTB. Under Armor, '90&'92-B7100HST's, '06 BX1850 FEL
Jul 13, 2013
10,769
2,581
113
Bedford - VA
I would have to agree with everyone......

BUT look at the flip side (I still think the woman should be slapped) THE STORE is blame here - IF THEY are not smart enough to exclude something like this.....then someone ought to "challenge" their lack of thinking!

Next time you buy a battery, look (if you can read it - so damn small) the info on the "5 year" warranty! After year one, it depreciates so much that if it goes belly up after 4 years, you might get back 10% of the cost of a new one.

NOW - I would be embarrassed to drag that dead tree back in there.....someone WOULD have bet me a couple of C-notes that I would NOT do it.........so I would do it!:eek:
 

sdk1968

Active member
Lifetime Member

Equipment
B2601HSD & CK4010HST 4WD/FEL
Oct 19, 2016
929
44
28
Ohio
not surprised at all.


i like less & less people every day.

thats another example of why im tickled to death with the community here at OTT... not just a bunch of people who want to get/take everything.

people here really want to give/help.
 

BAP

Well-known member
Lifetime Member

Equipment
2012 Kubota 2920, 60MMM, FEL, BH65 48" Bush Hog, 60"Backblade, B2782B Snowblower
Dec 31, 2012
2,785
896
113
New Hampshire
Look at it this way, if there wasn’t complete idiots and lowlifes like this, we wouldn’t have so much to talk about.
 

D2Cat

Well-known member
Lifetime Member

Equipment
L305DT, B7100HST, TG1860, TG1860D, L4240
Mar 27, 2014
13,884
5,687
113
40 miles south of Kansas City
Look at it this way, if there wasn’t complete idiots and lowlifes like this, we wouldn’t have so much to talk about.
BAP, I guess that's correct. AND we wouldn't be SO smart, because the bar would be raised!

Instead of being dumbing down, we'd be smarting up.
 

Daren Todd

Well-known member
Lifetime Member

Equipment
Massey Ferguson 1825E, Kubota Z121S, Box blade, Rotary Cutter
May 18, 2014
10,200
6,712
113
Vilonia, Arkansas
We need a bang head emoticon :p You would think the store would have an updated return policy to protect themselves from something like this. But then, 10 years ago, someone would have laughed the person right out of the store for try8ng to do something like that.

To me, what that lady pulled is theft and a con.
 

D2Cat

Well-known member
Lifetime Member

Equipment
L305DT, B7100HST, TG1860, TG1860D, L4240
Mar 27, 2014
13,884
5,687
113
40 miles south of Kansas City
Daren, maybe she blew a tire on the way home, and it was freezing cold out, and some other grief thrown in as a reminder of her attitude.
 

Kubota Newbie

Active member

Equipment
M4500, New Idea Cut-Ditioner, JD 14T Baler, IH "Plow Chief" plows, Oliver Rake
Dec 28, 2010
533
81
28
Mount Vernon, Ohio
Yeah, I saw that story. Takes a lot of gall to attempt that but like others said, the retailer should've said you're out of your mind lady, take it back home. I fault the stores for creating this mindset over the years. It's a symptom of not having any good sense. Granted, I'd never try that, but human nature is to take advantage of whatever someone will allow.

The return policy of some retailers is at fault. I know they're trying to maintain a customer base but some reason needs to prevail. TSC is a good example. I see stuff returned there all the time that there is absolutely nothing wrong with. Buy a tiller, work your garden, take it back. Buy a chainsaw, cut up the trees from storm damage, return the saw (I actually bought one of those at a pretty good discount a few years back).
ON THE OTHER HAND... I bought a self igniting propane torch there the other day and it didn't work (gas wouldn't come out, tried it on several bottles) so I returned it (would've exchanged it but they were out of stock). So I go back a few days later to see if they have stocked any more and sure enough there was one on the shelf, THE ONE I RETURNED!
Now I was pretty clear that the reason I was returning it was that it did not work.
It's all a simple result of people not engaging their brains.
 

Lil Foot

Well-known member
Lifetime Member

Equipment
1979 B7100DT Gear, Nissan Hanix N150-2 Excavator
May 19, 2011
7,577
2,636
113
Peoria, AZ
I fault the stores for creating this mindset over the years.
Absolutely. Many years ago I worked for one of the first "big box" stores (Smitty's Big Town) that had a grocery store & department store combined. I managed the Hardware department, & we sold McClane front throw reel mowers for tiff grass. About $329 in the early 70s. Had a customer buy one & insisted that we assemble it for him for free. (normally a$20 charge) My boss told me to assemble it for free. Two weeks later, he brought it back, used & dirty- wanted a new one, said he didn't like the way it cut. (it cut perfectly) My boss said give him one & assemble it. He brought it back for a new one every two weeks, and they gave it to him every time. I ended up with 18 used, dirty mowers that the supplier wouldn't take back & we couldn't sell. My boss said I had to eat them at inventory, and instead I went to corporate & my boss had to eat them.
The policy of "the customer is always right" is one of the worst things that has happened to business, and maybe the whole country in general.
 

lugbolt

Well-known member

Equipment
ZG127S-54
Oct 15, 2015
5,248
1,924
113
Mid, South, USA
After working in this industry for 26 years, I'm not the least bit surprised.

My goodness I saw cab tractors with thousands of hours on them, and 10+ years old, owner breaks a window and says Kubota outta pay for it. "It shouldn't have done that". Belts on 25 year old mowers...should be warranty "as much as I paid for it".

Makes the day interesting :)
 

KeithG

Member

Equipment
2000 Kubota B2710, Woods BH75 backhoe, LandPride York Rake, B2783 Snow Blower
Jan 1, 2016
129
7
18
Rindge, NH
Two stories:
1) Back when we had the "Ice Storm" in 2008 I waited in line at a HD store for a generator because it was clear we were not going to have power for a long time (I had to cut fallen trees just to get from my driveway to a main road). Anyway I got the second to last generator that came on the truck that day. I ran non-stop for 8 days providing power, running water, heat, etc... When things were more stable in the region I went back to that HD store for some more tools to deal with trees and tree limbs. There must have been 100 generators lined up in the main corridor of the HD store. I asked an employee what the deal was and he said those were all "returns" from customers claiming they were defective. It was clear the generators were used during the power outage and then returned for a refund. I kept mine and still use it rarely when power goes out. As far as I am concerned it paid for itself that first week.
2) I have a craftsman center punch set and the smallest one broke. I know craftsman is guaranteed for life so I brought the whole set with me so they could identify the part number for the single piece that broke. Because the set was so old they did not have the product code on file and gave me a complete new set with extra pieces. I told the manager that I don't need the whole set on the broken piece and she said that can't get a sku for the single piece and that they could only swap out the entire set.

There are people that will (in my opinion) "legally" steal a product to use it and then return it for a full refund. If the generators were not functioning why did they wait 3 weeks to return it especially when there was a need for it when there was no power? I think there should have been something like a 50% charge for the return of a used product...

Just remember something else, when I was getting my new center punch there were sockets on the counter that were clearly used but other than that they look fine. The manager said that they have guy that brings back all his sockets once a year and says that they are defective because there is rust on them. The replaced all the sockets every year even though they were told he throws them in his tool drawer with all of his other wrench type tools and the drawer is filthy.

I could go on with other stories but the bottom line is people will get away with whatever they can...
 

Daren Todd

Well-known member
Lifetime Member

Equipment
Massey Ferguson 1825E, Kubota Z121S, Box blade, Rotary Cutter
May 18, 2014
10,200
6,712
113
Vilonia, Arkansas
Part of why craftsman got so stingy with there warranty. People would got to garage sales, yard sales and auctions. Buy up tool boxes for resale at flea markets and junk stores. They pull all the craftsman tools out. Break them, then return them for new. Then sell the tool for the retail price or just shy at the flea markets

Had a coworker years ago that used to do that. He would walk into Sears and exchange 4 or 5 broken ratchets at a time. Get the new ones and then put them in the tool section of his flea market booth.