Did I just get scammed on manual purchase

B

Bill in the U.P.

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L4630 GST
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I just paid $29 to Kubota Manuals (https://www.kubotamanual.com/) for my L4630. Instructions said there was instant download. I got a receipt in my email. There is a "download" link in the receipt but it just routes me back to the Kubota Manual main page where it says "Purchase Item." I did a search here and didn't find anything about this website, etc...

Found a Better Business Bureau page that had complaints from people who paid and never got anything from Kubota Manual. (https://www.bbb.org/us/fl/tampa/profile/textbooks/tech-pubs-0653-90447533/complaints)
 
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G

GreensvilleJay

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maybe check your 'downloads' or 'spam' or 'other places' on your computer ?
try contacting them through the 'contact us' link ?
 
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The Evil Twin

The Evil Twin

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Make sure you dont have pop ups blocked on your browser. Often times a pop up window will appear to download a pdf file. If you have a blocker enabled, the window will be blocked.
 
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PoTreeBoy

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Bill in the U.P. said:
I just paid $29 to Kubota Manuals (https://www.kubotamanual.com/) for my L4630. Instructions said there was instant download. I got a receipt in my email. There is a "download" link in the receipt but it just routes me back to the Kubota Manual main page where it says "Purchase Item." I did a search here and didn't find anything about this website, etc...

Found a Better Business Bureau page that had complaints from people who paid and never got anything from Kubota Manual. (https://www.bbb.org/us/fl/tampa/profile/textbooks/tech-pubs-0653-90447533/complaints)
Click to expand...
There have been several complaints about them on this forum.
 
G

GreensvilleJay

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1) quick like a bunny ,see if you can get the CC charge reversed.....
2) call your dealer,see if they'll email you the wiring diagram. if local, take a flashdrive to them,some will dump WSM onto it for free...
 
B

Bill in the U.P.

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L4630 GST
Dec 31, 2020
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8
Michigan
GreensvilleJay said:
1) quick like a bunny ,see if you can get the CC charge reversed.....
2) call your dealer,see if they'll email you the wiring diagram. if local, take a flashdrive to them,some will dump WSM onto it for free...
Click to expand...
Excellent advice, thank you. I'll check with local dealer today. Bank has been contacted and in process.
 
B

Bill in the U.P.

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OK, UPDATE: I got an email from Kubota Manual a few minutes ago with a link to the downloadable manual. Apologies for my being a bit cautious or over cautious. Hopefully no harm done. Funny thing is it came in after I took Greensvillejay suggestion and contacted my local dealer. They emailed me the whole workshop manual. That's not Kubota Manuals fault. I'll let the charge stay on my CC.
 
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GreensvilleJay

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Greensville,Ontario,Canada
glad it worked out OK....
'we' expect stuff to happen PDQ over the internet,after all it's 'computers' running the operations....

One good thing about having the whole manual ,is that you can print off 1-2 copies of whatever you're working on and NOT get oil, dirt, grease all over a real hard copy manual.
 
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D2Cat

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Sometimes when things appear lo be going to hell in a hand-basket things turn around! Nice resolution.
 
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TheOldHokie

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Bill in the U.P. said:
I just paid $29 to Kubota Manuals (https://www.kubotamanual.com/) for my L4630. Instructions said there was instant download. I got a receipt in my email. There is a "download" link in the receipt but it just routes me back to the Kubota Manual main page where it says "Purchase Item." I did a search here and didn't find anything about this website, etc...

Found a Better Business Bureau page that had complaints from people who paid and never got anything from Kubota Manual. (https://www.bbb.org/us/fl/tampa/profile/textbooks/tech-pubs-0653-90447533/complaints)
Click to expand...
Instant download is not the same as automatic download.

After payment you may have to manually download the document from the main page. Thats probably what the link is for.

Might want to ask them for help rather than here.

Dan
 
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Henro

Henro

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It would be nice if you could download the manual you paid for at that on line Source, and compare it to what you got from the dealer as far as the quality of the drawings and diagrams and photos in the manual, and report back to give a future reference on quality to others here that might want to order a manual from your online source…
 
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B

Bill in the U.P.

Member

Equipment
L4630 GST
Dec 31, 2020
80
18
8
Michigan
Henro said:
It would be nice if you could download the manual you paid for at that on line Source, and compare it to what you got from the dealer as far as the quality of the drawings and diagrams and photos in the manual, and report back to give a future reference on quality to others here that might want to order a manual from your online source…
Click to expand...
Good idea. I'll check that out.
 
The Evil Twin

The Evil Twin

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GreensvilleJay said:
glad it worked out OK....
'we' expect stuff to happen PDQ over the internet,after all it's 'computers' running the operations....

One good thing about having the whole manual ,is that you can print off 1-2 copies of whatever you're working on and NOT get oil, dirt, grease all over a real hard copy manual.
Click to expand...
Print em, or put them up on the TV in the shop!
 
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fried1765

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The Evil Twin said:
Print em, or put them up on the TV in the shop!
Click to expand...
How do you flip back and forth, to compare, between various pages/sections when you use electronic pages.
Do folks just prop up a laptop on the hood of their tractor, and have at it? :ROFLMAO:
 
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TheOldHokie

TheOldHokie

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fried1765 said:
How do you flip back and forth, to compare, between various pages/sections when you use electronic pages.
Do folks just prop up a laptop on the hood of their tractor, and have at it? :ROFLMAO:
Click to expand...
Pretty easy with my mouse and my phone. I can even watch helpful videos....

Dan
 
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