We still have a land line. Recently the static / noise has become so bad that it's very difficult to converse. Yesterday Wifey asked me to fix it. I checked connections, swapped phones around and eventually went to the demark box or whatever they call it these days and connected right to the incoming wires. No good. The Brightspeed website describes the steps to check problems like this. After performing the checks that I did, it instructs you to contact them and a technician will come and fix it for free.
After not being able to contact them via the website, I called:
1350: Dialed and message declared they're busier than normal, conversation may be recorded, etc.
1408: First human - Jasper. Must be "J" day in India. Gave me kudos for being a valued customer since 1970. (In reality, my service did begin in 1970, but each of the 4 or 5 companies that kept buying each other out just passed me along) Provided him all the info on troubleshooting. Long-winded upsell. No thanks, just want the phone fixed. Round and round. Told me he scheduled a tech for 5/19 but continued upsell and needed my approval. Told him he doesn't need my approval to fix the phone. Please give me a supervisor
1428: Second human (with a "J") Jason. Same go-round as with Jasper. Nope don't want anything but a fixed phone. Jason again went over what I need to do to check out the line. Told him did that and already discussed with Jasper. Jason then said he needed to connect me with one of their top technicians. Okey dokey. (I'm retired, nobody is depending on me to do anything, and there's a storm brewing that prevents outdoor work.)
1452: Third human (Must be "M" day in Mexico) was Magalia. With the explanation of my troubleshooting that I already gave a few times, she gave me more canned upsell. I kept refusing and requesting a repair.
1503: Magalia informed me that she has "everything setted up" for a technician to be here between 0800 and 1700 on May 21st. I told her she should check because Jasper had it scheduled for 5/19. She checked and said there was nothing in their system from Jasper.
After not being able to contact them via the website, I called:
1350: Dialed and message declared they're busier than normal, conversation may be recorded, etc.
1408: First human - Jasper. Must be "J" day in India. Gave me kudos for being a valued customer since 1970. (In reality, my service did begin in 1970, but each of the 4 or 5 companies that kept buying each other out just passed me along) Provided him all the info on troubleshooting. Long-winded upsell. No thanks, just want the phone fixed. Round and round. Told me he scheduled a tech for 5/19 but continued upsell and needed my approval. Told him he doesn't need my approval to fix the phone. Please give me a supervisor
1428: Second human (with a "J") Jason. Same go-round as with Jasper. Nope don't want anything but a fixed phone. Jason again went over what I need to do to check out the line. Told him did that and already discussed with Jasper. Jason then said he needed to connect me with one of their top technicians. Okey dokey. (I'm retired, nobody is depending on me to do anything, and there's a storm brewing that prevents outdoor work.)
1452: Third human (Must be "M" day in Mexico) was Magalia. With the explanation of my troubleshooting that I already gave a few times, she gave me more canned upsell. I kept refusing and requesting a repair.
1503: Magalia informed me that she has "everything setted up" for a technician to be here between 0800 and 1700 on May 21st. I told her she should check because Jasper had it scheduled for 5/19. She checked and said there was nothing in their system from Jasper.
